Specialist Service Desk (ariba)

adidas Porto is one of the key strategic locations of adidas globally, with a truly global environment reflected not only in the work that our teams perform but also in the diversity of people and talent in our offices in TecMaia. Over the years we have transformed ourselves and increased our scope to include areas from Business Services, Technology and Analytics, Digital, and Supply Chain Management.

Role purpose: To guide on Source To Pay (S2P) processes and policies, including helpdesk and service support activities for internal customers and suppliers and continuous improvement within S2P operations.

 

WHAT WILL YOU BE DOING?

• Provide guidance and resolve internal customer queries on GBS NTP processes, policies, and procurement
• Perform helpdesk support for procurement via tickets, email, or phone
• Identify and implement procurement process improvements to boost compliance and efficiency
• Collaborate with HR, Finance, and Operations for consistent procurement efforts
• Prepare reports for senior management and maintain documentation/SOPs for procurement

 

WHAT WILL YOU NEED?

• University degree in Management, Accountancy, Economics or related
• Understanding of S2P processes and SAP Ariba (mandatory)
• Great communication skills combined with fluency in English spoken and written
• 2-4 years of experience in a support position (ideally in a BPO concept)

• Good knowledge of Procurement Operations activities (preferential)

 

WHAT ARE WE OFFERING?

• Competitive salary, benefits and valuable discounts on adidas products
• Hybrid work policy and flexible working hours
• Sport-friendly environment, great work-life balance, and flexibility
• State-of-art office space and conditions
• Opportunity to be part of the build and growth of the biggest sports brand in the world

Candidates must be currently located in Portugal and already be eligible to take on full-time employment. Only applications with an English CV will be considered.