Specialist Order Book Fulfillment
- Shanghai, China
- Full time
- Competitive
- 17th October 2024
Full Description
Purpose & Overall Relevance for the Organization:
The purpose of the Customer Specialist is to support the company's goal of being the preferred partner by providing superior supports to customers in each of the 4 regions
Key Responsibilities:
- Processes and follows-up on futures orders and daily orders
- Ensures orders are properly authorized before processing
- Process order transfer for customers, make sure all the orders can ship out and meet customers request delivery date.
- Provides order tracking and delivery updates to customers
- Coordinates and communicates with account managers and customers on issues related to orders, payment and delivery of goods
- Processes take back projects of customers
- Processes return orders from customers
- Handles the delivery shortage claim
- Follows the inspection case by government authorities and other inspection depts.
- Communicates marketing information such as campaign info, customer specific info, POS specific information or posting arrangement information to customers
- Trains customers to maximize the use of adiPortal, and is first line of support for adiPortal related issues
- Files all customer documents including sales contract, pre-order and prop -order confirmation
- Cleans up customer backlogs for orders
Key Relationships:
- Sales
- Finance
- SCM
- IT
- Customers
- MKT
- Legal
Knowledge, Skills and Abilities:
- Strong computer skills in Word, Excel, Access
- Fluency in both oral and written English
- Outstanding communication skills
- Proactive, energetic, warm and enthusiastic
Requisite Education and Experience / Minimum Qualifications:
- College diploma or higher
- 3 – 5 years of order processing, sales administration or customer service experience
The organisation
Adidas
- Sporting Goods & Apparel
- Herzogenaurach, Germany
- 2000+ employees
- Website
Through sport, we have the power to change lives.
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