Specialist - Key Account Services - Retail Operations

In short

Our Retail stores are growing, and with that growth comes new and exciting opportunities to join our vibrant and energetic team in Berlin!

We're looking for a Key Account Services Specialist - Retail Operations to join our vibrant and energetic team! In this role, you'll be instrumental in ensuring the smooth operation of our retail stores across EMEA, focusing on inventory management, order fulfillment, and process optimization.

Your Mission

Being in direct contact with our customers and partners means we’re able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible.

Communication and enthusiasm are key in Customer Service. Dedicated to delivering the WOW, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.

Your story

• You will be the first point of contact to manage inbound and outbound orders, including daily replenishment from our third-party warehouse to stores and product returns from stores to the warehouse.
• You will be the main point of contact to manage the delivery for the stores. You'll answer questions about transfer orders (TO) and Intercompany PO/SO, and streamline communications with our third-party warehouse.
• You will be working across functional departments including: 3PL, Marketing, Inventory, Key account service and System Specialists.
• You will troubleshoot error messages within Microsoft Dynamics (D365) and other systems to ensure seamless operations.
• You will support new stores with account setup and order placement, collaborating with the Merchandising team on launch orders.
• You will have a crucial role in evaluating current processes and courageously provide creative solutions to drive continuous enhancements in retail operations.
• Support other Key Account Services teams during peak or low pick periods, demonstrating flexibility and a collaborative spirit.

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.