Specialist - Distributor Operations, LATAM

In short

We're looking for an enthusiastic Specialist - Distributor Operations to join our growing LATAM team. You'll be the key point of contact for operational activities related to our distribution partners across Latin America and the Caribbean (think Mexico, Panama, and more!). Your focus will be on ensuring smooth order processing, delivery coordination, and overall partner satisfaction.

Your Mission

• Serve as the primary operational contact for distributor partners for our Latin America and the Caribbean distributors.
• Oversee the tracking, fulfillment, documentation, and invoicing of distributor orders.
• Work closely with the Production Planning team in Vietnam to synchronize shipments from our manufacturing partners, based on business needs and distributor demands.
• Deploy global operational methods, customizing them to fit regional specifics.
• Play a key role in proactively developing and improving our collaborative strategies with distributors, with a focus on simplifying business interactions and supporting both current and future objectives.
• Communicate cross-functionally with leadership and internal teams including finance, sales, marketing, and supply planning, providing visibility into distributor orders, product launches, invoicing, and how we are tracking to forecast.
• Generate reports and insights to support strategic decision-making and continuous improvement initiatives.

Your story

• You possess a degree or equivalent experience in operations, business, supply chain management, logistics, customer service or a related field desired. Equivalent operations experience can range from processing customer orders to planning/managing deliveries and invoicing the customer.
• You possess experience in the consumer goods industry, ideally working with distribution partners.
• You possess experience with logistics, EDI, and Business Intelligence systems, to include, but not limited to Excel, Looker, Dynamics 365, Backstage, and Nexus (preferred).
• You believe every problem is solvable and have a proven ability to identify operational inefficiencies, propose innovative solutions, and drive continuous improvement.
• You are highly organized and detail-oriented, ensuring things run smoothly and efficiently.
• You build and nurture relationships, and are genuinely passionate about delivering an amazing customer experience.
• You are fluent in Spanish and English, Portuguese is a plus.

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.