Specialist Collections & Credit (portuguese)

Purpose & Overall Relevance for the Organisation:

adidas GBS delivers high quality services for Finance and Accounting. In Bogot we are opening a new GBS center with the aim of serving the LAM countries in several processes.

Credit and Collections are responsible for performing daily activities such as Dunning and Collection, Dispute management and Credit Management. The team deliver all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects.

Key Responsibilities and General Accountabilities:

• Handle medium size Customer Portfolio
• Secure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment
• Drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers
• Manage customer relationship, and escalate issue resolution
• Assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits
• Decide on the release of the blocked orders and ensure timely release
• Provide insight in the development of the accounts receivable position of the customer to sales and finance teams
• Manage the relationship with customer service and other stakeholders in the business
• Identify the improvement opportunities and support their implementation
• Ensure the lowest possible write off for uncollectable balances
• Provide insight into the calculation of the required provision for uncollectable balances
• Support ongoing projects for the implementation of technology solutions
• Support requests from partner Finance department
• Establish and maintain strong financial controls over the work performed

Key Relationships:

• Cash Application Teams
• Customer Service Teams
• Record to Report Teams
• Market Finance

Knowledge, Skills and Abilities:

• Good Finance Acumen
• Experience with SAP
• Experience in a Shared Service environment or similar
• Ability to read, write and communicate in English and Spanish in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Good Problem solving and analytical skills
• Self-motivated and self-directed individual
• Availability to travel for periods of 3 to 4 weeks

Requisite Education and Experience / Minimum Qualifications:

• University degree
• 2 plus years relevant work experience in the accounting / business area
• Broad and deep theoretical understanding of job function