Solutions Engineer

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.

Job Overview
The Solutions Engineer is a key member of the experienced and solution-driven Solutions Group team. The incumbent will work closely with the Sales team to support opportunities from an informational and concept development perspective. Using their strong industry experience and technical knowledge, he/she manages internal and external project expectations from the preliminary opportunity stages through completion. The conclusion of the Solutions Engineers' efforts yields a fully defined build and install plan for the internal project teams to execute and deliver. In some instances, the Solutions Engineer will be responsible for managing a project from start to finish. This is not a commission-based role.

What You’ll Do

• Direct and manage client communication. Ability to persuade clients to favorable conclusions using his or her experience of best practices and technical solutions.

• Works cross-functionally with multiple subject matter experts and teams, including sales, estimating, project planning, graphic & mechanical design, and contracts to deliver comprehensive project build and install plans.

• Review project solutions considering client needs/specifications and site surveys to accurately determine requirements for manufacturing and installation.

• Leads project efforts until execution of the contract.

• Produces project schedules and timelines for all phases of manufacturing, delivery, and installation.

• Defines and develops project deliverables relative to offerings (scoping projects).

• Manages estimates and quotes from vendors, partners, and onsite subcontractors.

• Provide internal stakeholders with status reports of pre-contract projects.

• Work closely with various departments on a collaborative basis to deliver high-quality projects within established timelines.

• Conducts off-site tasks as required for items such as site surveys, installation/dismantle oversight, and client walkthroughs.

• Travel is required and may be moderate to heavy on occasion.

What We’re Looking For

• Ability to learn and master the project workflows, production operations, and various internal processes.

• Ability to progressively think through issues, solve problems, and present solutions both internally and externally.

• Thrives under pressure and enjoys tackling challenges.

• Ability to interface with clients through all communication mediums and in person. Builds effective rapport with clients and partners.

• Possess excellent verbal, written, and illustrative communication skills.

• Ability to own and manage opportunities on behalf of the sales team until the contract is executed.

• Ability to multi-task and work in a fast-paced environment.

• Excellent interpersonal skills for both internal and external customers.

• Maintain and promote a positive attitude.

• Demonstrated strong attention to detail, quality standards, client requirements, and project costs.

• Verifiable project management experience ($5K - $2.5M+ range).

• Must be flexible and willing to work to meet project and customer requirements, which may require evenings, weekends, and holidays.

Education and Experience

• Bachelor’s Degree, a plus.

• Experience working directly in construction project management or architectural signage and/or agency experience and experiential marketing projects.

• 5 -10 years of increasing responsibility in Installation with demonstrated improvement in all organizations.

• Experienced in print and fabrication production and installation requirements.

• Experienced in giving advice on best practices for print & fabrication projects.

• 3-5 Years of Computer Aided Design (Rhino, AutoCAD, Illustrator, Sketchup, etc.)

• Proficient in Excel and other MS Office programs; Smartsheet and ERP experience a plus.

Physical Requirements

• Must be able to lift to 50 pounds at times. 

• Does require interfacing within sales, manufacturing, and operations areas. 

• Frequent travel required.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture.

We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large.

If this sounds like a place you’d like to work, let’s talk!

Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.