Senior Volunteer Manager

Senior Volunteer Manager

Department: Tournament and Venue Operations

Employment Type: Permanent - Full Time

Location: Zurich

Description
As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.

Join the team and support us on our mission.

THE POSITION
These are your key tasks:

• Project leading the Senior FIFA Women's World Cup working closely with the FIFA Local Entities team and additional events
• Updating and creating comprehensive operations' guidelines & templates
• Continuously train and coach the FIFA Local Entities and Local Organising Committees in the delivery of FIFA Volunteer Programme standards, processes and policies
• Contributing to innovative ideas to the FIFA Volunteer programme aimed at improving standards, processes and policies
• Managing some of the FIFA Volunteer Team including oversee a set of events within the FIFA Volunteer Team and manage projects leads
• Assisting the Volunteer Management Team in continuously developing the FIFA Volunteer Global Programme and its delivery
• Supporting the successful collection and transfer of knowledge including the debriefing report for each tournaments and events for volunteers following set operational procedures
• Any other relevant tasks inherent to a Volunteer Programme

YOUR PROFILE
We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

• Strong understanding of the business of sports, with preferable prior experience with global sports events or FIFA events
• Proven senior experience in Volunteer Management, Event management and/or operational experience
• Relevant professional experience in volunteer programme management, knowledge of respective methodologies, planning and controlling tools
• Capability to multi-task under pressure and set priorities
• Excellent oral and written communication skills
• Effective relationship management skills
• Fluency in English, conversational French, Portuguese Spanish, and other additional languages beneficial
• Professional proficiency in Portuguese a plus
• Proficient in Word / PowerPoint / Excel and Rosterfy (Volunteer Management System) is a plus
• Willingness to travel for long period of times

PERKS & BENEFITS
The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

• Health and fitness: Regular football sessions for all abilities, plus on-site gym.
• Home office: Up to two days of home office per week if work permits and home office allowance for all.
• Language courses: Offered to all staff to aid personal and professional growth.
• Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
• Pension: Flexible pension benefits with generous employer contributions.
• Relocation assistance: A dedicated team will be on hand to support your relocation.
• Sustainability: We support all employees using public transport.
• Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
• Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.

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