Senior Vice President, Villages, Noc/npc Services and Olympic/paralympic Family Services

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what's next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community's diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn't easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Vice-President for Villages, NOC/NPC Services and Olympic/Paralympic Family Services:

The Senior Vice President, Olympic and Paralympic Villages, NOC/NPC Services and Olympic/Paralympic Family servicesServices, is a strategic and operational leadership role critical to the successful delivery of the LA28 Olympic and Paralympic Games.

Reporting to the Chief Sport and Games Delivery Officer, this role will oversee three key functional areas (FA): Olympic and Paralympic Villages, NOC/NPC Relations and Services and Olympic/Paralympic Family Services. Each area will be led by senior members of the organisation, and the SVP will ensure alignment between these areas while driving collaboration, Integration, strategic planning and operational excellence.

The SVP will be responsible for defining and integrating the operational planning and delivery of the Olympic and Paralympic Villages, as well as the satellite village/athletes' accommodation (e.g. football hotels, grooms, etc). In operation for approximately 50 days in total, the main Village (UCLA) will host approximately 17,000 athletes and team officials during the Olympic Games and a further 8,000 during the Paralympic Games.

The SVP will be responsible for building and leading an extensive Villages team and for ensuring full functional area integration at Games-time. The role will require significant stakeholder management, and major planning and operational delivery experience.

Concurrently, they will oversee the NOC services FA tasked with the representation and servicing for the 206 National Olympic Committees (NOCs) and 183 National Paralympic Committees (NPCs), their athletes and team officials, to ensure seamless coordination with the LA28 Organising Committee and the delivery of a high standard services to NOCs/NPCs, in accordance with the standards outlined in the new Norm. Serving as the primary liaison, the NCS function will ensure alignment of policies, procedures, and services across all LA28 functional areas with the needs of NOCs and NPCs. Additionally, the NCS team cultivates strong and inclusive relationships with NOCs and NPCs based on principles of universality, trust, and non-discrimination.

The SVP will also oversee Olympic Family Services which includes all service provided to the Olympic Family group which is typically constituted of IOC members, Presidents and Secretary Generals of IFs, Presidents and Secretary Generals of NOCs, TOP executives of Media right-holding organisations and commercial partners, future OCOG executives and several other categories of people. Accredited International and Domestic Dignitaries are also part of the Olympic/Paralympic Family. The SVP will oversee the lead of Olympic Family/Paralympic Services that will be responsible for developing and signing off service levels to this group, including for Ceremonies and competition venues.

Key Responsibilities:

• Oversee the implementation of the vision and strategic objectives for the Villages, NOC/NPC Relations and Services (NCS) and Olympic Family and Paralympic Family (OFS/PFS) functions, aligning them with LA28's mission
• Serve as the LA28 senior representative on matters related to OF/PF, NOCs/NPCs (athletes and team officials), Villages and delegation experience at the Games.
• Oversee the integrated planning, delivery, and operational readiness of the Olympic and Paralympic Villages, ensuring exceptional service level implementation for athlete and delegations.
• Develop the Village design, concept, and operational principles in line with the Village vision, with a specific focus on athlete experience and accessibility.
• Oversee implementation of service level requirements for NOCs/NPCs (athletes and team officials) across all functional areas within LA28, in accordance with the New Norm standards
• Establish and validate service level requirements for OF/PF across all functional areas within LA28, in accordance with the New Norm standards
• Oversee planning and management of all Olympic and Paralympic Family Hotels and support the delivery of IOC/IPC meetings & events in close collaboration with the IOC and IPC.
• Oversee and manage the venue partner relationships and negotiation process for the respective venue use agreements.
• Collaborate with venue partners to identify and prepare for games-time displacement.
• Negotiate and oversee the Village service in collaboration with the respective functional areas.
• Safeguard the Olympic and Paralympic Village strategy and NOC and NPC engagement and services
• Build and sustain strong relationships with NOCs/NPCs, IOC/IPC, UCLA, OFH/PFH management teams and other venue partners, and key stakeholders.
• Ensure relevant representation of LA28 in international forums, including NOC/NPC continental meetings, and other stakeholder events, to foster co-creation and collaboration
• Oversee the recruitment and training of a diverse, high-performing Villages, NCS and OF/PF teams equipped with the necessary skills, knowledge, and capabilities to develop and execute plans efficiently and effectively.
• Oversee the development and management of Villages and NCS and OF/PF budgets, identifying cross functional risks, efficiencies, and opportunities.
• Oversee the planning and management of the OF/PF areas at competition venues (OF stands and lounges, flags and all protocol operational elements)
• Oversee planning of the dignitary program, in close collaboration with Government Relations and external stakeholders and establish a protocol working group to ensure coordination among all relevant stakeholders.
• Oversee games-time Village, OFH/PFH operation, ensuring a seamless, safe, secure experience for all residents while promptly resolving issues.
• Ensure DEIB principles are integrated into all aspects of venue operations planning and execution, fostering an inclusive environment for both internal teams and external partners. This includes actively seeking opportunities to engage with and support BIPOC and underserved communities in venue-related initiatives, with a focus on promoting diversity, equity, and inclusion throughout the event planning process.

Background & Qualifications:

• Past major Games experience is a plus
• Minimum15years of relevant experience (preferably at least 10 years in a leadership position) working in major events, facility management, hotel operations, university operations and/or other large scale service delivery industries.
• Proven track record of leading the planning and delivery of large-scale, complex operations across multiple project phases including contract negotiation, planning, readiness, and operation.
• Strong leadership and team-building skills, with a track record of developing high-performing and diverse teams.
• Experience reviewing and negotiating contracts with venues, facilities and/or service providers.
• Proven experience leading cross-functional teams and delivering high-profile projects within tight timelines and budgets.
• Olympic/Paralympic Games experience or experience working with NOCs/NPCs/OF is highly desirable.
• Strong communication skills both written and oral
• Ability to identify issues, analyze problems, and think creatively and innovatively to develop solutions-based approaches
• Experience creating, developing, and refining business process and structure
• Extremely detail-oriented with excellent organizational skills
• High EQ and strong interpersonal skills with a proven track record as a relationship builder
• A high energy level, entrepreneurial spirit, and the ability to manage through a period of growth and change
• Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging

Expectations

• Strategic thinker and tactical operator – Ability to translate strategic plans into effective and efficient operational delivery
• Leadership – Ability to build, lead and motivate a diverse team
• Innovative Approach – Ability to identify opportunities, develop new ideas, and execute on creative concepts while managing to a budget and fixed timelines
• Self-starter – Takes initiative to identify challenges, gathering inputs from key stakeholders, makes quick decisions, and resolves challenges proactively
• Collaborative and flexible approach – Demonstrate a collaborative and flexible approach, adept at navigating the transitional nature of the organization's growth, and swiftly adapting to changing priorities and requirements with a can-do attitude.
• Autonomous agility – Work effectively and independently in a fast-paced, dynamic environment
• Influencing skills – Ability to communicate information, drive understanding, alignment and buy-in across stakeholders and the organization
• Team player – Contribute to a collaborative diverse team environment and work closely with cross-functional teams to achieve objectives
• Problem solver – ability to identify issues and develop effective solutions that meet stakeholder needs
• Fluent working with Office suite products including Microsoft Excel and PowerPoint
• Excitement for the role and opportunity to help shape the future of Los Angeles and the Olympic and Paralympic Movement

Position Requirements:

Physical Requirements & Working Conditions

• This role requires the candidate to be based in Los Angeles and work on-site in the office 4-5 days per week.
• Travel as needed to venue sites, meetings with stakeholders, and international forums, including NOC/NPC continental meetings and other stakeholder events.
• Work in a dynamic, fast-paced environment, particularly leading up to and during the Olympic and Paralympic Games, which may require flexibility in working hours, including evenings and weekends.

Education:

• Bachelor's degree required or equivalent work experience

Submission Requirements:

• Resume

The annual base salary range for this position is $175,000.00 - $200,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.