Senior Supervisor, Omni Channel Services

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

WHO YOU WILL WORK WITH

Within the Marketplace Supply Chain, you will be part of the Canada team and lead a team of Supply Chain Specialists.

You will partner and liaise with the account leadership (external), account-facing cross-functional team, seasonal excellence teams, planning, finance and distribution centre teams. 

WHO ARE WE LOOKING FOR

As Senior Supervisor, Supply Chain Canada, you will provide business and team leadership towards fulfillment of orders to our accounts, in close partnership with our Nike Marketplace Partners and Distribution Centre teams. 

You will bring strong E2E operations and commercial management expertise to drive focused attention on KPI’s and deliver business results. 

You will represent the voice of Supply Chain operations towards our internal and external stakeholders to drive efficient operations and mutually profitable growth, to be successful in this role you will need to be able to embrace and lead change, deal with ambiguity, and act with courage. You will need to be able to bring a mature leadership style to lead and develop your team, foster effective teamwork, and ensure clarity and accountability to the Canada team. 

WHAT YOU WILL WORK ON

• Lead, coach, and develop team members to achieve performance expectations and strengthen overall team capability. 
• Partner with management to build and activate action plans aligned to organizational and marketplace strategy. 
• Monitor, interpret, and optimize performance KPIs to elevate service levels and drive data‑based decision‑making.
• Identify and implement process improvement opportunities to enhance orderbook management and operational efficiency. 
• Support the rollout of new processes, analytical tools, and solutions — including delivering training and driving adoption across teams. 
• Partner cross‑functionally to execute product launches, manage the orderbook, deliver seasonal activities, and advance key initiatives. 
• Drive alignment on shipment and flow plans, ensuring accuracy, capacity alignment, and connection to financial targets. 
• Collaborate with senior leadership, including the MSC Senior Manager, to align on partner strategies and execute plans that achieve business goals. 
• Lead day‑to‑day operational execution, fostering accountability and consistency across the team.

WHAT YOU BRING

• Bachelor’s degree in business or related field and a minimum of 5 years of relevant professional experience with an emphasis on marketplace supply chain, transportation, and/or logistics
• Experience managing and coaching a team, with demonstrated interest in continuous learning and leadership development
• Ability to effectively communicate, manage difficult conversations with stakeholders, and influence decision making
• Experience, interest, and ability to work in a fast paced, ambiguous environment
• Exceptional interpersonal and communication skills, and the ability to communicate complex concepts to senior business audiences
• Proven order management experience is required 
• Strong analytical, strategic, and critical‑thinking skills 
• Advanced proficiency in Microsoft Excel and PowerPoint 
• Experience with enterprise systems such as SAP (or similar) 
• Strong executive‑level communication skills 
• Demonstrated ability to influence senior leadership

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

(In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants can make their needs known when contacted for interviews.)

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.