Senior Specialist Gbs Otc Operations

Key Responsibilities:

• Manage a team covering AR Wholesale/Retail/eCom between 3 up to max. 12 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s
• Responsible for HR related processes like Performance Reviews, recruiting, Talent   management and development
• Perform quality checks on the work output within the team for full scope
• Check consistency in desktop procedures for area of responsibility
• Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards (e.g. desktop procedures, Group Finance manual)
• Monitor of work requests and allocation (ticketing and e-mails)
• First point of contact for issue resolution with management and BP
• Monitor customer satisfaction and address specific issues, driving resolution measures
• Expert in specific cases within the team, drive process standardization, improvements and process redesign in alignment with Management and Business Partners (SME only)
• Being the first contact for internal and external queries that requires alignment between local GBS, Business Partners or within the team
• Supervise daily work, provide guidance, and prepare defined KPI reporting to management
• First point of contact for other departments in regard to accounting or service questions
• Perform cross check on quality audits, report discrepancies and implement improvement measures
• Responsible for issue resolution and process or service improvement, partly via addressing the root causes of errors or inefficiencies
• Be responsible for knowledge maintenance and provide technical accounting advice within area of expertise (SME only)   
• Compile and prepare monthly reports (e.g. eCom dashboard report, AR aging dashboard, financial statement analytical review etc.)
• Support manager on projects, e.g. eCom enhancement, Retail model change, efficiency improvement, etc
• During transitions:
  • Lead knowledge transfer
  • Ensure proper preparation and ensure deliverables from team;
  • Ensure DTP completeness and quality
  • Ensure operation execution and quality

Authorities:

None

Key Relationships:

• Controlling
• Team colleagues
• Superior
• Colleagues connected via the process area in other parts of GBS
• Customers (“retained staff” and broader business customers)

Knowledge, Skills and Abilities:

• Excellent communication skills
• Customer service oriented
• Great Korea and Very good English level
• Strong accounting expertise in own area of work and related areas
• Experience in people responsibility

Requisite Education and Experience / Minimum Qualifications:

• University degree in Accounting or equivalent education required
• Minimum 3 years’ GL experience