Senior Specialist, GBS HR Services, Human Resource

Purpose & Overall Relevance for the Organization:

• Provide on-site support for Market Korea HR and employees, facilitating the entire onboarding to offboarding process.
• Collaborate with the GBS H2R Dalian team to ensure seamless end-to-end execution of HR process.
• Drive continuous improvement and change management together with Dalian Team.
• Ensure compliance with local policy and labor law requirement (e.g. Korea Title, Union List, leave & OT management, etc)
• Liaise with government authorities, agencies, and other external parties to provide necessary data and information support (e.g., internal/external audits, government surveys).
• Handle other ad-hoc requests as per business needs.
• Support local employees to solve HR related queries.

Key responsibilities:

• Facilitate the onboarding to offboarding process.
• Handle ad hoc queries efficiently.
• Serve as the main contact for Korea Title, Union member list, Org Chart, Employee Discount.
• Collect and dispatch documents. Follow up on chop and authorized signatures.
• Liaise among local HR, GBS HR, and employees to ensure smooth communication and prompt resolution of requests.
• Proactively identify process improvements to enhance employee satisfaction and efficiency.
• Escalate process risks and updates to the team leader promptly.
• Ensure timely and accurate daily operations.
• Ensure operational compliance with legal requirements and internal policies.

Key Relationships:  

• GBS H2R Dalian Team
• Local HR team
• TA, Rewards, IT, Workplace, Finance, Controlling, Legal, Auditors, Government Authorities.
• External service providers and partners

Knowledge, Skills and Abilities:

• Excellent knowledge of MS Office applications.
• Experience with HR core system, ideally SuccessFactors.
• Subject matter expertise in HR administration processes.
• Strong service mindset, people focused and self-motivated.
• Good team player with strong communication and interpersonal skills
• Detail-oriented and well organized.

Requisite Education and Experience:

• Minimum of 3 years of relevant work experience in a similar role within a multi-national company.
• Undergraduate degree or equivalent professional experience.
• In-depth knowledge of country-specific HR business needs, company policies, local regulations, and HR regulations.
• Proficiency in both Korean and English.
• Proficiency in Mandarin Chinese is a plus.