Senior Director, Hospitality

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 66 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

Job Description

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 66 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

The Wasserman Hospitality team crafts unforgettable white glove experiences on behalf of some of the most notable brands in the world. We are seeking a dynamic senior hospitality leader to join our leadership team and play a pivotal role in the growth and development of global client activations and team operations in service to our great partners, and to aid in enhancing Wasserman's visibility in the marketplace.

This role will be responsible for delivering quality, white glove hospitality programs from brief to execution, ensuring client deliverables and project milestones, including operations and logistics, are delivered on-time, on-budget, and of a quality expected by Wasserman and its clients.

Additionally, the Senior Director, Hospitality will be responsible for the strategic leadership of varying retained and project-based client accounts by owning and nurturing the client relationship, providing operational program oversight, and serving as a supervisor for a team of full-time and executional staff members.

Roles and Responsibilities:

• Responsible for oversight and delivery of account from planning through execution
• Oversight and mentorship of multiple direct reports, providing guidance and leadership, communicating a vision, and challenging the team to achieve program goals
• Rooted knowledge and understanding of Wasserman service offerings, ensuring the team is working in collaboration with all Wasserman account teams to ensure flawless project delivery against client objectives and agreed budget
• Responsible for the workstream of the entire account team, including defining the team structure and roles & responsibilities based on project need, and ensuring contracts, revenue reporting, team management processes and budget are executed according to specified timelines
• Build and maintain effective client relationships, establish credibility and ensure client needs are addressed in a timely manner. Manage complex challenges as they arise while also pushing back when necessary to achieve desired outcomes
• Oversees the development, management, and reconciliation of budgets of $1M+
• Responsible for the quality control of all day-to-day outputs and deliverables to client and key stakeholders, ensuring impeccable attention to detail and upholding strict standards of excellence in alignment with Wasserman Hospitality guidelines
• Conducts regular communication with agency team and client team regarding roles and responsibilities, budget, schedules, and project status
• Ensures the agency team is managing and developing the relationships with Wasserman trusted suppliers, inter-agency team members, and third parties, throughout the duration of the project
• Develops deep knowledge of the client's business and has a clear understanding of the way the client judges the program's priorities and success and effectively communicates expectations to account team
• Supports broader business vision, growth and development efforts on behalf of Wasserman Hospitality
• Creates a positive, collaborative, teamwork environment based on the company culture and values
• Provides leadership for account team including coaching, professional development and training; guides team on deliverables, and establishes best practices with project management

Skills/Qualifications:

• Minimum of a Bachelor's degree
• Agency experience is preferred as is hospitality certification and/or service industry experience
• 10+ years of relevant experience as an event planner or organizer (in fields of high-end hosting or hospitality), with proven portfolio of supporting work
• Previous experience managing multiple direct reports and dynamic workstreams
• Ability to travel and work on-site approximately 25% of the year (multi-day, weekends, and short-notice travel both across the US and globally are all to be expected)
• Ability to remain calm under pressure, multi-task and prioritize workload while ensuring account team deliverables
• Self-starter who requires little to no supervision to meet and carry out event and service responsibilities
• Confident to present and communicate with senior clients as well as the ability to craft complex, nuanced written communications for internal and external outreach
• Possess exceptional written and oral communication skills
• Capable of navigating tough issues and influencing those involved toward a desired outcome
• Ability to foresee issues developing before they happen and develop and communicate solutions as needed
• Maintain an open-minded mentality, allowing thorough exploration of all ideas and thought-starters
• Focused, strong-minded individual with an ambition to help grow the company and make an impact on the hospitality industry
• Demonstrate a deep understanding of the hospitality landscape (global travel and luxury knowledge is a plus), including a proven ability to deliver proactive thought leadership and build impeccable programs from the ground up
• Thrive in a fast-paced environment and possess a ‘can-do' attitude at all times
• Lead and inspire other team members and generate positive morale
• Strong attention to detail and highly organized
• Exceptional client service skills
• Capable of building and fostering vendor/partner relationships (existing vendor/partner relationships are a plus)
• Ability to prioritize and manage multiple projects independently
• High level of initiative and interpersonal skills and ability to work well independently and in a team environment
• Genuine passion and curiosity for hospitality, events, and premium hosting
• Possess an interest and informed knowledge of the sports and entertainment industries

Base salary: $110-140k plus bonus potential.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each hire.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.