Senior Account Manager - Ticketing & Approvals Manager

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 66 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

Job Description

WHAT YOU WILL BE DOING

We are currently seeking an enthusiastic Senior Account Manager to assist in the development and execution of ticket & hospitality operations working across an exciting portfolio of Motorsport and Football for a recent Wasserman client win. This role will be responsible for leading and managing the operational delivery of our rights and event management systems, with the willingness to participate in challenging projects.

A person with a keen technical knowledge of sponsor ticketing and rights management platforms, an enthusiasm for operational processes, and desire to work on and at some of sports major events, is a person who will thrive in this role.

Key Responsibilities:

Technical Build

• Reporting to the Associate Director in the setup and management of effective rights management portals (tickets, rights, approvals & event management systems) appropriate to the client's needs and requirements
• You will be experienced with project management and working with both clients and suppliers across cybersecurity, privacy, compliance and technical teams
• You should have strong interpersonal and project management skills, excellent attention to detail and be confident when liaising with clients & suppliers
• Take ownership of the CRM and system working closely with Wasserman's preferred supplier to ensure milestones are hit and a smooth delivery
• Oversee design, production and build phases of data management systems and implement processes for management or rights, assets, approvals, invitations and communications for each client campaign
• Create rights schedules and analysis required for system mapping
• Development and management of project timelines and delivery schedules - ensure technical teams deliver against agreed timings
• Ensure robust testing, penetration tests and remediation required is undertaken and meets client data requirements
• Develop toolkits, run training sessions - understand and demonstrate all the system features to different audiences within and outside of our business

Ongoing Management

• Coordination with the global CSM account teams to ensure efficiencies and best practices across regions
• Lead on client servicing/ relationships, day-to-day account management, project management, and internal team coordination
• Effective management of regular project and status meetings with clients (and markets where relevant), including consolidation of notes and actions
• Support with daily system trouble shooting, either directly with client teams and markets or indirectly with the rights holder ticketing teams or other departments
• Manage fulfilment of tickets and assets ensuring all information is efficiently communicated and processed
• Be the central point of contact to Business Units supporting with the system and sponsorship usage, compliance and governance
• Timely reporting on business case submissions and overall asset utilization with client teams for approvals required
• Management of change requests and processing of unallocated tickets/ assets per client processes and requirements
• Point of contact responsible for guest data captures, seat allocations and ticket fulfilment
• Input ticketing and guest data into ticketing portal/ app which is required to issue and distribute tickets to guests attending events
• Accreditation and parking management (requests, submission for partner approval & trouble shooting)
• Keep senior stakeholders and account teams informed of the progress of operations and any issues that may arise that could affect its successful delivery and high standard of service
• Issue guest invitations and tracking guest sign ups, along with managing the guest mailbox (along with the hospitality teams)
• Support hospitality teams with system and support processing of guest activity
• Liaison with rights holders event teams when required
• Be pro-active in identifying areas of improvement in systems
• Financial account management including the creation of budgets, tracking, and reconciliation
• Produce a final operations report for each project, including recommendations for future improvements

THE SKILLS & EXPERIENCE YOU NEED

• Agency experience
• Experience working on large global brands is preferred, but not essential
• Flexibility, ability to plan and organise, responsiveness, and a self-starter
• Able to work with UK and International team members
• Able to work remotely with team members
• Ability to influence decision making processes, both within the Agency and the client organisation
• Ability to multi-task; you will be working across a number of activities with tight deadlines
• Ability to think on your feet and take appropriate actions to resolve any unforeseen issues as they arise
• Ability to enthuse and motivate others
• Demonstrable experience in managing web-based portals and databases
• A technical thinker who can provide council to our clients and suppliers in delivering best in class solutions
• Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint and Excel
• Excellent communication skills – verbal and written – and attention to detail
• Creative thinking
• Knowledge of, and passion for, both sport and music & entertainment is a bonus

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.