Senior Account Director - Systems & Ticketing

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 66 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

Job Description

We are currently seeking an enthusiastic Senior Account Director to work closely with our Associate Director to help with the execution of ticket & hospitality operations working across Wasserman's client portfolio. This role will be responsible for leading and managing the operational delivery of our rights and event management systems, with the willingness to participate in challenging projects.

A person with a keen technical knowledge of sponsor ticketing and rights management platforms, an enthusiasm for operational processes, and desire to work on and at some of sports major events, is a person who will thrive in this role.

WHAT YOU WILL BE DOING

The successful candidate will be expected to support the client-facing team in a number of roles, including:

• Leadership of the team to deliver ticket and guest engagement systems
• Consultancy to clients/client teams on accounts
• Senior point of contact for data management system and website design suppliers
• Budget creation for data management systems / internal portal systems & other guest communications related work
• Design and develop plan for internal portal sites and guest management systems – including guest handling procedures
• Guest communications strategy development and delivery
• Develop a thorough knowledge of the package allocations, subsidiary contacts and the processing of all data required
• Expertise with managing and working with technical teams required for cyber security and privacy assessments and knowledge required by Global companies
• Oversee build phases of data management systems and implement processes for invitations and communications campaigns
• Managing and overseeing website design and production
• System reporting as and when required for all projects
• Understanding of partnerships and rights management with a focus on tracking and dashboards needed for reporting ROI
• Management of the system and supplier relationships as a senior point of contact
• Client management in relation to the system and their guest management
• Strong ticket management and rights management experience and expertise with ability to manage the end-to-end ticket and guest experience
• Responsible for customer service and trouble shooting
• Oversight of all ticket and rights fulfilment, including seat assignment and ticket distribution
• Additional operational support where required within the project team – including providing daily reports required to support with operational planning i.e. guest arrival/departure manifests, hotel room requirements, Food & Beverage, ticketing etc.

Additional responsibilities include:

Maintaining a very high level of knowledge of the sponsorship/marketing industry.

Helping the team with New Business pitches, producing documents and client presentations

THE SKILLS AND EXPERIENCE YOU NEED:

• Self-starter, focussed, self-motivated and ambitious
• Over 5+ years' experience in the guest engagement/T&H sector
• Excellent knowledge of the sponsorship industry
• Experience in sports sponsorship activation
• Problem solving abilities
• Good organisational skills
• Ability to build strong relationships
• Excellent communication and interpersonal skills.
• Ability to develop compelling presentations and communications plans
• Ability to effectively speak/present in public
• Create and contribute to workflows and wireframes required for pitching and scoping projects
• Basic understanding of design and project management tools (eg. Figma)
• Comfortable with finance, spread sheets and numbers
• Ability to nurture and develop team environments with a focus on upskilling teams

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.