Salesforce Developer/business Analyst

Company Description

Entain is a global leader in sports betting, gaming, and entertainment. Headquartered in the UK, the company operates a diverse portfolio of well-known brands in the gaming and betting industry, including bwin, Ladbrokes, Coral, and PartyPoker, among others. Through its innovative digital platforms and cutting-edge technology, Entain provides customers with exciting, interactive experiences across sports betting, online casino gaming, and poker.

With a strong presence in both regulated and emerging markets, Entain places a high emphasis on responsible gaming, customer protection, and sustainability. The company has built a reputation for being a technology-driven powerhouse, utilizing data and artificial intelligence to enhance user experiences, drive customer loyalty, and ensure fair play.

As a forward-thinking organization, Entain is committed to expansion and innovation, constantly adapting to the fast-evolving digital landscape. The company is dedicated to creating a safe and engaging environment for all players, with a strong focus on integrity, transparency, and community involvement.



Job Description

Requirements analyzation & translation 

• Solution design collaboration 

• Project planning & communication 

• Cross-functional coordination 

• Meeting with project managers to determine CRM needs  

• Developing customized solutions within the Salesforce platform Designing, developing, and implementing Salesforce applications Creating timelines and implementation goals  

• Testing the stability and functionality of Salesforce  

• Troubleshooting and fixing bugs  

• Writing documentation and providing technical training for Salesforce staff  

• Maintaining the security and integrity of Salesforce environment Working with the Salesforce administrators to ensure data quality and security 

Qualifications

Technical Acumen: Strong technical understanding of system design, architecture, and APIs, with the ability to translate goals into technical problems and programs. 

• Project Management Skills: Proven experience in defining and running end-to-end complex technical programs, with excellent project planning and communication skills. 

• Adaptability and Decision-Making: Ability to work in a dynamic environment, adapt to changing priorities, and make data-informed decisions, balancing speed of delivery with risk management. 

• Documentation Excellence: Proficient in creating clear and comprehensive documentation, including user stories, use cases, and technical requirements scope. Your documentation sets an exemplary standard, being detailed yet easy-to-understand for the appropriate audiences, facilitating effective communication and collaboration across the team. 

• Previous work experience with application and software development  

• Advanced knowledge of Salesforce CRM platforms  

• At least one of the following Salesforce certifications: Certified Platform Developer I or Certified Platform Developer II 

• Proficient in no-code features of Salesforce: Quick Actions, Flow, AppExchange, community-led component libraries  

• Proficient in SOQL, Apex, JavaScript, CSS and Lightning Web Components  

• Proficient in SFDX, VS Code and sandbox deployment  

• Understanding of the Salesforce Lightning Design System and its standard components  
• Ability to problem solve high-level software and application issues  
• Good understanding of the data movements in Omni-Channel specifically with Service Cloud. (Routing Configuration, Presence, Work Capacity)  

• Familiar with LiveAgent, Einstein Bot, CTI, Service Cloud Voice, Messaging for In App and Web, Service Cloud -related Einstein products 
• Worked in CICD based development is an advantage  
• Strategic Thinking: Ability to comprehend fundamental challenges and collaborate with partners to develop solutions that align with the company's objectives. 

• Industry Knowledge: Familiarity with the betting industry and its specific challenges, with a willingness to develop domain expertise in this area.  

• Bachelor's degree in computer science or software engineering  

• Experience developing customer-facing interfaces 
• Effectively obtain & translate project requirements with the developer team 
• Participate in a team of high performs to deliver an optimal Salesforce org for end users

Additional Information

• Worked in CICD based development is an advantage  

• Strategic Thinking: Ability to comprehend fundamental challenges and collaborate with partners to develop solutions that align with the company's objectives. 

• Industry Knowledge: Familiarity with the betting industry and its specific challenges, with a willingness to develop domain expertise in this area.  

• Bachelor's degree in computer science or software engineering  

• Experience developing customer-facing interfaces 

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.