Retail Services Professional - Customer Operations Coordinator

To ensure delivery of products to Fanatics warehouses, customers and distributers on time and in full. To provide world class customer service to internal customers, external retailers, brands and our distributors. Effectively manage warehouse providers against contractual sla’s to ensure the business partners support the timely delivery to our customers.

HOW YOU WILL MAKE AN IMPACT:

• Act as the main point of contact for our internal customers, retailers and international distributers
• Ensure customers receive relevant order confirmations, reporting, price lists, catalogues, order forms, artwork, barcodes etc.
• Manage day to day critical path timelines with all supply chain stakeholders
• Consolidate customer sales orders
• Manage customer orders to ensure delivery on time in full
• Communicate production timelines to all relevant stakeholders
• Coordinate value added services based on customer requirements
• Coordinate and communicate shipments to customers
• Manage any supply chain risks
• Proactive communication to customers
• Maintain any data needed on customer specific systems or portals
• Record and maintain accurate delivery and customer data
• Own weekly meetings with key stakeholders regarding order information
• Manage day to day queries
• Work with logistics function to handover/arrange customer orders & deliveries
• Support finance with complaint enquiries and manage customer communication and resolution
• Proactive inventory management and reporting
• Provide financial reporting and support to necessary business partners

 WHAT YOU BRING TO THE TEAM: 

• Highly organised and able to prioritise workload with conflicting deadlines
• Strong communication skills and customer approach
• Proven customer service experience and skills
• Proactive problem-solving mindset
• Strong MS Office knowledge, especially in Excel
• Team player with strong interpersonal and communication skills
• Must demonstrate cooperative and positive ‘can do’ attitude with a strong work ethic.
• Ability to work towards key performance indicators KPI’s
• 2-3 years’ experience working in a relevant role 

The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope /level of the role.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHERE YOU’LL WORK AND WHAT’S REQUIRED:

Hybrid Working at our Stubbs Mill office in Manchester

WHAT’S IN IT FOR YOU:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes. 

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.