Retail Services Professional - Seasonal

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ROLE OVERVIEW

This Seasonal role is a high value-added business partner to Sales, Sales Operations and Operation functions within Fanatics. In this role, the Retail Services Professional will facilitate revenue potential by providing efficient order management processes, system expertise and valuable order bank information for our Retail Accounts. This individual will work cross functionally to bridge the gap and understanding between Sales and Operations, ultimately translating information into actionable data for Sales and our Retail Accounts. They will effectively communicate and collaborate with the Sales team and Retail Buyers to manage the order book life cycle – order entry, order status & tracking, and problem-solving delayed orders to ensure we ship in full and on time. This position will provide essential reporting to all levels of Sales, including senior leadership. 

HOW WILL YOU MAKE AN IMPACT:

• Daily order bank management for designated Retail Account(s) to ensure accurate and timely  shipments. 

• Critical partner to Sales and Operations to determine right action plan for Fanatics and our Retail accounts regarding their orders and shipments to drive and achieve revenue plans, as well as elevate the service Fanatics provides. 

• Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate and that launch dates and requested ship dates are aligned. 

• Process sales orders via manually or electronically (EDI) and confirm all orders received accurately / troubleshoot any issues. 

• Maintain working knowledge of all internal systems to run internal reporting via BI and FMS. 

• Analyze reporting data to provide order status to the Sales team and Retail Buyers, as well as actively root cause and problem solve on any delivery or system related issues in partnership with Operations. 

• Maintain vendor compliance to include item setup, vendor applied services, ticketing, special order process, etc. 

• Respond to internal and external inquiries regarding orders, shipments, products, vendor applied 

requirements and pricing. 

• Strong understanding of the entire order lifecycle (program launch thru shipment). 

• Management of special projects and other duties as assigned. 

WHAT YOU BRING TO THE TEAM:

• 2+ years of related Account Service and/or Sales Analysis experience 

• Must be results-driven achiever who is detail orientated, able to prioritize tasks and work with multiple deadlines. 

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations. 

• Strong written and verbal communication – clear, informative, professional & effective. 

• Ability to multitask and thrive in a fast-paced environment. 

• Meets deadlines with internal and external partners. 

• Strong interpersonal skills with an ability to develop rapport and relationships with all levels of organization internally and externally and actively participates in meetings. 

• Positive and motivated, self-starter who takes initiative with minimal supervision. participates in meetings. 

• Professional written and oral communication displaying a courteous manner and desire to assist the customer and internal departments. 

• Must be proficient in Microsoft Excel and PowerPoint 

• Knowledge and experience with FMS, SAP B1 and Order Management is a strong asset. 

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHAT'S IN IT FOR YOU:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes. 

This is a seasonal position

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset