Retail Service Admin

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ROLE OVERVIEW:

To ensure delivery of products to Fanatics warehouses, customers and distributors on time and in full. To provide world-class customer service to internal customers, external retailers, brands and our distributors. Effectively manage warehouse providers against contractual SLA’s to ensure the business partners support the timely delivery to our customers.

HOW YOU WILL MAKE AN IMPACT:

Act as the main point of contact for our internal customers, retailers and international distributors

Ensure Customers receive relevant order confirmations, reporting, price lists, catalogues, order forms, artwork, barcodes etc.

Manage day-to-day critical path timelines with all supply chain stakeholders

Consolidate customer sales orders

Manage customer orders to ensure delivery on time in full

Communicate production timelines to all relevant stakeholders

Coordinate value added services based on customer requirements

Coordinate and communicate shipments to customers

Manage any supply chain risks

Proactive communication with customers

Maintain any data needed on customer specific systems or portals

Record and maintain accurate delivery and customer data

Own weekly meetings with key stakeholders regarding order information

Manage day-to-day queries

Work with logistics function to handover/arrange customer orders & deliveries

Support finance analyst with complaint enquiries and manage customer communication and resolution

Proactive inventory management and reporting

Provide financial reporting and support to necessary business partners

WHAT YOU BRING TO THE TEAM:

Highly organised and able to prioritise workload with conflicting deadlines

Strong communication skills and customer approach

Proven customer service experience and skills

Proactive problem-solving mindset

Strong MS Office knowledge, especially in MS Excel

Team player with strong interpersonal and communication skills

Must demonstrate cooperative and positive ‘can do’ attitude with a strong work ethic.

Ability to work towards key performance indicators (KPI)

The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope /level of the role.
 
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHAT’S IN IT FOR YOU:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes. 

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset