Redemptions Manager

About the Team

Fanatics Collectibles is a company working at the intersection of collectibles and technology.  We are backed by some of the best investors, sports & entertainment properties, and operators in the world.  Fanatics Collectibles is integrating with Fanatics’ global digital sports platform – which includes 900 sports relationships and 81+ million reachable fans – to reimagine the collectibles business for the 21st century.

Role Summary

Fanatics Collectibles is looking for a Redemptions Manager who oversees the comprehensive redemption processes, ensuring the smooth operation from reprints to vendor relations, back-order escalations, and finalizing redemption lists. As the Subject Matter Expert (SME) of Redemptions, this role involves effective communication across cross-functional teams, tracking and managing key performance indicators (KPIs), handling escalations, and maintaining data integrity. The position also includes supervising training for new associates, developing cost-saving strategies, and providing regular reports to senior leadership. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit.

Responsibilities:

• Oversee and conduct quality checks on returned cards during the receipt process, guiding junior associates to identify and capture obvious defects such as visible damages, misprints, or missing autographs in a detailed and organized manner
• Ensure the secure storage and organization of high-value cards and materials in the redemption room, implementing best practices and protocols
• Utilize advanced critical thinking and problem-solving skills to make informed decisions throughout the redemption process, providing guidance to entry-level associates
• Supervise the packaging and preparation of card shipments, ensuring that cards are securely packed to prevent damage during transit, and that all procedures are followed accurately
• Prepare and label packages for shipment using appropriate materials and tools, overseeing junior staff to ensure compliance with standards
• Respond to complex inquiries from internal & external teams regarding redemption card statuses, providing accurate and timely information, and offering solutions based on data analysis
• Collaborate with the product team to gain a deeper understanding of the subject lists being developed for programs and process data to create initial redemption lists that will be finalized by the Senior/Lead
• Accurately and promptly enter and update redemption card statuses, auto statuses, and quantities into AirTable/NCF, ensuring data integrity and accuracy
• Communicate effectively with vendors to address material needs related to fulfilling redemptions.

The Ideal Candidate: 

• Dallas / Sunnyvale, TX based
• Bachelors Degree in Business, Analytics, Finance, or a relatable field
• 1-2 years of experience in an operations environment, preferred
• Managerial experience, preferred
• Strong critical thinking and problem solving skills
• Ability to lift 10-15 lbs. at once, preferred
• Proficient experience with Microsoft Office Suite (Outlook, Excel, PowerPoint), required
• Prior experience with data management systems, a plus

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics’ trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards