People Systems & Process Analyst

THE ROLE:

We’re looking for a proactive and detail-oriented Process & Systems Analyst / Specialist to support the design, documentation, and improvement of processes, with a particular focus on HR and HRIS systems. This role sits at the intersection of process design & improvement, system administration, and project coordination. You’ll be instrumental in streamlining people operations, enhancing user experience, contribute directly to project delivery through formal PMO activities - ideal for someone who enjoys improving how things work and collaborating cross-functionally to make tools and processes more effective.

WHAT YOU’LL BRING:

• 1-4 years experience in a process or systems role
• Prior experience working in or alongside HR teams.
• PMO, Project Coordinator, or Business Analyst experience in a change or transformation environment.
• Strong interpersonal skills—confident working cross-functionally to gather requirements and drive alignment.
• Comfortable working with stakeholders to understand needs and translate them into improved processes or tool configurations.
• Familiarity with business process mapping and workflow design,
• Strong problem-solving, documentation, and communication skills.
• Ability to juggle competing deadlines and multiple streams of work.
• Organised, self-motivated, and comfortable working across multiple projects or priorities.
• Experience process mapping using Visio, or similar process mapping tools
• Excellent Excel, Google Sheets, and PowerPoint/Slides capability.

 IDEALLY YOU WILL HAVE:

• Workday (especially around HR and core HCM processes)
• PMO certification (e.g., PRINCE2, PMP)
• JIRA or similar task/project management tool usage.
• Zendesk (workflow/routing setup)
• Greenhouse (pipeline, templates, and user management)
• Experience customising and administrating HRIS tools

WHAT YOU'LL DO: 

• Map, analyse, and document business processes across teams, particularly within the People department and cross function collaborative processes, using tools like Visio, Lucidchart, or similar.
• Support business architecture initiatives, ensuring processes align with organisational goals and compliance needs.
• Collaborate with stakeholders to identify and implement process improvements that enhance efficiency and user experience.
• Support and contribute to project coordination efforts (within a PMO or delivery environment), helping track deliverables, timelines, and dependencies.
• Maintain and improve process documentation
• Act as a system administrator for tools such as Greenhouse and Zendesk, handling workflow customisation, and user support (no coding required).
• Support end-user testing activities (UAT) for HCM system changes, new features, and configuration updates.
• Document and track testing outcomes, issues, and resolution steps in alignment with the implementation timeline. Ensure all pre-go-live validation
• Translate complex systems or processes into clear, step-by-step user guides, FAQs, and reference docs. And deliver user training sessions (virtual or in-person), including new process walk-throughs, process refreshers, or role-based onboarding.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. 

One team, being brave, driving change

Let us know when you apply if you need any assistance during the recruiting process due to a disability.