Payments Relationship Executive

Why Join DAZN?

DAZN is reshaping the future of live sports entertainment. With a presence in over 200 markets, we deliver premium sports content to fans across the globe via our industry-leading OTT platform. DAZN Bet aims to redefine the casual sports betting experience through a fun, social, and fully integrated platform that complements live sports streaming, while maintaining the highest standards of responsible gaming and user protection.

The Role

As a Payments Relationship Manager, you will be a pivotal role in managing the company’s portfolio of payment suppliers. You will act as the first point of contact for payment service providers, banks and payment vendors. You’ll liaise between internal and external stakeholders to define and manage payment strategy and workflows, monitor Merchant Approval Rates across the business and lead commercial negotiations with PSPs to improve fees, settlement times, and payment terms.

You’ll manage and maintain provider accounts on a day-to-day basis, provide regular reports and insights to internal stakeholders to drive decisions, and assist in developing proposals for introducing new payment providers.

Department

15-995 - Operations - Payments

Employment Type

Full Time

Location

UK - London

Workplace type

Hybrid

What You'll Be Doing:

• Serve as a point of contact for PSPs, banks and payment vendors
• Work with integrated vendors to define and manage risk strategy with regards to transaction flow
• Develop relationships with PSPs to define and build on existing processes and integrations
• Responsible for ongoing monitoring Merchant Approval Rates across the business including PSP performance (approval rates, errors, latency) and escalate issues as needed
• Participate in commercial negotiations with PSPs to improve fees, settlement times, and payment terms
• Review contracts, SLAs, and pricing agreements in collaboration with legal
• Own the payments stream in new market launches, ensuring local licensing payment requirements are met before go-live
• Ensure KYC/CDD documentation for all payment partners is up to date
• Developing proposals for introducing new payment providers
• Work closely with internal Compliance, Legal and AML teams
• Track changes in regulatory environments and adapt payment partner configurations accordingly

What You'll Bring:

• Minimum of 3 years’ experience in a relevant iGaming or payments-related role
• Experience of commercial negotiation and contract management
• Excellent attention to detail and organizational skills 
• Ability to meet deadlines 
• Strong written and oral communication skills 
• Strong focus on quality and ambition to deliver quality responses to internal and external stakeholders
• Teamwork and willingness to adapt to DAZN processes 
• Strong technical capability and ability to adapt to new systems and processes

Benefits

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.