Payments Agent

Payments Agent

As a Payments Agent you will play a crucial role in making sure our customers have a world class deposit and withdrawal experience. You will be responsible for monitoring payment transactions, completing daily reporting and investigating any payment related issues.  You will work hand in hand with other Operational teams to assist in swift solutions for any customer payments issues.

What You Will Do As A Payments Agent

• Act as the payments front line of BetFanatics by communicating directly with customers through emails.
• Reconcile customer payments and withdrawals daily with third-party vendors and banking institutions.
• Work within a team environment to gather, interpret and analyze data.
• Assist in maintaining daily/weekly/monthly reporting for financial, gaming, and other statistical data.
• Recognize possible suspicious, fraudulent, or AML activity and partner with the Fraud team to resolve it.

What Skills You Bring 

• 0-2 years of experience in a payments-related industry.
• A Bachelor's Degree in a related field such as Business, Sport Management or Finance.
• Intermediate Excel skills are highly preferred but not required.
• Self-motivated, Investigative curiosity with strong organizational skills.
• Understanding of gaming and payment processes.
• Competence with Salesforce & the G Suite products.
• Ability to work a hybrid remote and in office schedule that will include weekends.
• Ability to become and maintain licensing in multiple jurisdictions.

Shift: 12p-9p (off Monday & Tuesday) EST 

Schedules subject to change if necessary to account for business needs

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.