Payment Operations Analyst

As a Payments Analyst, you’ll help the Company serve its customers by making their payment journeys seamless and efficient. You will support payment method verification, analyze and process customer payments, and assist in resolving any payment-related difficulties. Additionally, you will help the company fight crime and protect victims of fraud by identifying fraudulent behaviors, reducing chargebacks, and reporting any suspicious activity.  

Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. 
 

You will be part of the Payment Operations Team, reporting to the Payment Operations Team Leader.

Department

21-432 - Customer Services

Employment Type

Permanent - Full Time

Location

India - Hyderabad

Workplace type

Onsite

Key Responsibilities

Check and process customers’ deposits and withdrawals that require manual review in a fast and efficient manner 

Monitor incoming payment flows and ensure accurate reflection on customer accounts, taking corrective actions if necessary 

Prioritise tasks to adjust to the influx of work, ensuring timely and successful processing to meet SLAs 

Liaise with payment providers and internal teams, assisting with any possible issues such as missing deposits or uncredited withdrawals 

Perform any necessary research and look up specific transaction details that need to be included with chargeback representment cases  

Gain broader business experience by working with multiple global teams 

Work together with the wider Customer Service Team to identify processing issues and improve service processes  

Be part of an inclusive and dynamic Payment Operations Team   

Skills, Knowledge & Expertise

Business level English (C1)   

Excellent attention to detail and organizational skills  

Ability to meet deadlines  

Strong written and oral communication skills  

Good understanding of Customer Service metrics such as Average Handling Time, Average Response Time, First Time Right, etc. 

Strong focus on quality and ambition to deliver quality response to customers and financial institutions   

Teamwork and willingness to adapt to DAZN processes  

Proficient in MS Word and MS Excel 

Strong technical capability and ability to adapt to new systems and processes 

Ability to work in an environment with daily changes  

Ability to be self-motivated and quickly learn new procedures  

Excellent problem-solving skills  

Must be able to work well with others, specifically with a team  

Ability to work overtime, holidays and weekends as required and shifts

Previous work experience in a Customer Service or Payments role preferred  

Experience in a related industry preferred     

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.