VIP Account Manager

Why Join DAZN Bet?

At DAZN Bet, we’re redefining the sports betting and gaming experience by combining world-class entertainment with cutting-edge technology. As part of the DAZN ecosystem, you’ll be working at the intersection of sport, media, and gaming—helping us deliver premium, personalised experiences to our most valued customers.

This is a unique opportunity to play a key role in shaping and expanding our VIP program in Canada. You’ll work closely with high-value customers, creating exceptional, tailored experiences that build loyalty and long-term engagement.

The Role

We are looking for a VIP Manager to lead the development and management of our VIP customer base in Canada. You will own relationships with high-net-worth players across our online sportsbook and casino, delivering a best-in-class, personalised service.

This is a customer-facing role that requires a strong understanding of VIP engagement, a passion for the gaming industry, and the ability to build lasting relationships that drive retention and value.

Salary Range: $55,000- $65,000

This role can be based in Toronto Remote. The internal job title is VIP Account Manager 

As part of our recruitment process, we may use automated or AI-supported tools to assist with application review and screening. These tools are used to support, not replace, human decision-making. Final hiring decisions are always made by our hiring team.

Department

10-895 - Marketing - Marketing

Employment Type

Permanent - Full Time

Location

Canada - Remote

Workplace type

Fully remote

What You'll Be Doing:

• Manage and grow a portfolio of high-value DAZN Bet customers 
•  Deliver a proactive, personalised, and seamless VIP experience to drive loyalty 
•  Build strong, long-term relationships through regular and meaningful engagement 
•  Develop detailed customer profiles to tailor offers, rewards, and experiences 
•  Ensure compliance and Responsible Gaming principles are embedded in all interactions 
•  Monitor customer activity and provide insights, reporting on satisfaction and product feedback 
•  Offer bonuses, gifts, and hospitality in line with business and regulatory guidelines 
•  Represent DAZN Bet by hosting and attending VIP events and hospitality experiences 
•  Meet and exceed defined productivity, quality, and SLA targets 
•  Collaborate with marketing and commercial teams to optimise VIP campaigns and offers 
•  Support the mentoring and development of VIP Hosts within the team

What You'll Bring:

• Minimum of 3 years’ experience in a high-end customer service, VIP, or account management role 
•  Strong knowledge of the online gaming / sportsbook / casino industry (essential) 
•  Proven ability to manage high-value clients and deliver exceptional service 
•  Excellent communication skills, both written and verbal 
•  Highly personable, confident, and relationship-driven 
•  Strong analytical skills, with experience using Excel or similar tools 
•  Well-organised with the ability to manage multiple priorities and deadlines 
•  Understanding of marketing and customer lifecycle strategies (preferred) 
•  Flexible approach to working hours, including evenings and weekends where required 
•  Willingness to travel (~25%) for events and customer engagement

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.