Operations Support Coordinator (global Sporting Event) - Italian/english Speaking

To support and lead in the planning, preparation and management of the operations support centre for iLUKA on the lead up and during a global sporting event in Milan.

This role is a contract role to start in June 2025 and end in March 2026.

Key Responsibilities

Same Pages:

• To support operational leads and ensure deadlines are met (to create and monitor a timeline with the main deliverables)
• Assist the Senior Management Team in organizing the events (transport, accommodation, additional functions, equipment etc.)
• To own and update a white paper status spreadsheet

Security:

• To assist in the planning of security framework both for the clients and for iLUKA
• To act as the key channel between operational teams and client services teams, ensuring a strategic “big picture” view is taken across all deliverables and programmes
• Board meeting reports: to consolidate into a report info to be provided by the client services teams on the status of their programmes
• Be the main contact in the production of the event time Operations Manual website

Event-Time:

• To work closely with the Operations Director and operations leads
• To help identify gaps and roadblocks to best in class delivery
• Escalating for assistance when needed and sharing incidents as key learnings for continuous improvement
• To ensure resources are sensibly aligned across multiple programmes
• To ensure any operational changes are properly communicated and understood by all parties · To act as “Ops point person” for client services teams
• To assist the Senior Management Team in ensuring process efficiencies and procedure compliance
• Set up and participate in the daily OSC meetings
• Follow up on deadlines and commitments of operational departments
• Observer/Support role in team training
• Ops functions daily reporting procedure.
• Keeper of database with contact info for ops team during games time.
• “Plan B” ownership and execution policies and procedures Post-Event:
• Consolidate final function reports into one document
• Transfer of knowledge document for next event

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise

• Fluent in Italian and English
• Previous multi-event operations experience a requirement
• Excellent Communication Skills and an eye for detail
• Advanced IT Skills, Excel, Word, PowerPoint, Office
• Experience in writing operational and training manuals
• Experience in the development and delivery of Training Leadership Skills

Attributes

• Confidential
• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing
• Willing to roll sleeves up and get involved
• Passionate about sport, hospitality and delivery
• Able to work in a calm, kind and professional manner in a pressured environment
• Ability to prioritise a demanding workload