Event Host (global Sporting Event) - German/english Speaking

The primary role of an iLUKA Host is to act as an Ambassador representing our Client's brand and the delivery of exceptional and memorable hospitality experiences to all guests who join us on our global events.

Hosts will be responsible for supporting guests across the entirety of their hospitality programme, guiding them through all experiences from arrival to departure.

This is a contract role with required availability from the 2nd June until 9th June 2025.

Key Responsibilities

Primary Responsibilities:

• To deliver an exceptional hospitality experience to the clients' guests
• Understanding guest touch points, provide a friendly and welcoming meet and greet service
• Be the first point of contact and meet and greet guests on arrival
• Manage and organise guest groups to ensure that they are in the right place at the right time
• Accompany guests throughout their journey dealing effectively with any issues or problems that arise in order to make the guest experience smooth and enjoyable
• Provide information and assistance to guests throughout all stages of the programme
• Deliver outstanding customer service and create an environment that is friendly, fun and guest focused
• To co-ordinate guest departures as their experience draws to a close

Specific Responsibilities whilst working in the following environments:

Airport/Train Station:

• Act as first point of contact for guests arriving at the airport/train station and provide a friendly and welcoming meet and greet service
• Act as the last point of contact for guest departures
• Management of guest lists
• Ensure a smooth transition through the arrival destination and accompanying them on their transfer to the hotel

Hotel/Guest Lounge:

• Liaise with the hotel reception to reconfirm expected guest numbers prior to arrival
• Support guests in checking in to the hotel, briefing them on what can be expected throughout the hospitality programme, provide information and assistance to guests in the hotel relating to the local area and their specific itinerary
• Enrich the overall guest experience whilst in the hotel

Hospitality Venue:

• Meet and greet guests in a friendly and welcoming manner
• Ensure the venue is immaculately presented
• Provide assistance to the guest experience manager where needed to ensure all hospitality experiences run smoothly, including F&B within the hospitality lounge

Transfers:

• Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach or at the hospitality venues
• Accompany assigned guests on a daily basis throughout their programme
• Management of guest lists
• Meet and greet guests in a friendly and welcoming manner
• Provide information and assistance to guests as required
• Accompany guests on their journey and ensure a smooth transition to other venues by advising on and adhering to health & safety procedures during transit

Hospitality Venues:

• Manage and Organise the safe and efficient flow of guests through the venue
• Manage queue and crowd issues in a safe manner
• Provide information and assistance to guests as required
• Ensure all guests find their seats quickly and efficiently, ensuring they are comfortable before leaving them to enjoy the match

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise:

• Fluent in English and German
• Experience using smart phones/tablets
• Highly effective communication and interpersonal skills
• A fun, ‘Can Do' attitude
• Confidence to manage and engage with groups of people in a variety of settings
• Ability to think on your feet and resolve problems calmly and efficiently
• A desire to deliver the very best levels of customer service
• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing, well organised
• Willing to roll sleeves up and get involved
• Team Player
• Self-motivate

Attributes:

• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing
• Willing to roll sleeves up and get involved
• Passionate about sport, hospitality and delivery
• Able to work in a calm, kind and professional manner in a pressured environment
• Ability to prioritise a demanding workload