Operations Supervisor

1. Job Title:

Operations Supervisor 

1. Purpose of the Role:

Responsible for leading and managing a high-performing team of Operatives, ensuring they consistently exceed performance targets in quality, efficiency and process adherence. This leadership role is essential in creating a culture of excellence, aligning the team with organisational goals, safety standards and operational best practices. As a key member of the shift management team, this role will drive success by utilisng strong skills in problem-solving, process improvementand people management. 

The role will motivate and develop the team, resolve operational challenges and ensure smooth workflow across shifts. Leadership will be critical in meeting operational goals, maintaining high standards and driving continuous improvement.

1. Duties / Responsibilities:

Safe and Efficient Execution of Operational Plans:

• Ensure operational tasks are carried out safely and efficiently, adhering to company safety standards.
• Monitor daily activities, resolving issues quickly to prevent operational delays.

Accountability for Shift Performance:

• Lead the shift to meet and exceed performance targets across volume, service and quality metrics.
• Monitor and adjust shift performance in real-time, ensuring goals are met without compromising on quality or safety.

Process Improvement Ownership:

• Identify areas for improvement within department processes, implement quick wins and drive long-term process changes to enhance efficiency and effectiveness.
• Work closely with team members to develop solutions for process bottlenecks or inefficiencies.

Coaching, Development, and Performance Management:

• Coach and guide team members to meet performance standards, offering regular feedback and development opportunities.
• Conduct one-on-one performance check-ins and address issues promptly

Regular Communication on Shift Plans and Changes:

• Hold pre-shift briefings and regular check-ins to communicate goals, shift plans and any process updates to the team.
• Ensure team members are fully informed about their responsibilities, performance targets and operational changes.

Intra-shift Operational Flow Management:

• Effectively allocate resources (staff, equipment) to meet production or service needs.
• Keep track of work in progress and resolve any disruptions (e.g., staffing shortages, system errors) to maintain smooth operations.

Effective Communication with Stakeholders:

• Maintain strong lines of communication with both internal and external stakeholders to ensure the team has the resources needed to succeed.
• Update management on performance, escalating issues that require their attention and support.

1. Knowledge / Skills / Experience:

• 3+ years Warehousing operational experience, D2C environment strongly preferred
• 2+ years team leadership experience 
• Experienced managing warehouse operatives, including holiday approvals, disciplinary process experience, absence management experience.
• Knowledgeable operator and user of WMS tools and systems
• Demonstratable experience in implementing process level change, including standards of working environment
• Demonstratable experience in building health and safety culture
• Experienced in D2C warehouse processes

1. Key Stakeholders:

• Shift and department Leadership
• Operational department peers
• Project Managers and Process Engineers as appropriate
• HR, L&D and H&S. 
• Internal customers including, but not limited to, retail and events teams, eComm team and Branding and Merch