Operational Insights & Analytics Lead - BetMGM

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

As a Operational Insights & Analytics Lead- BetMGM you will be responsible for  overseeing and mentor a team of analysts by managing daily operations, providing guidance, and enhancing process efficiency.

Reporting to the Operational Insights & Analytics Manager - BetMGM you will be part of the Customer Service Team, who will collaborate closely with operation leaders, business intelligence and technology teams.

What you will do

• Analyze trends, conduct root cause analyses, and generate reports and dashboards using raw data to provide insights to drive the business forward.

• Identify and implement opportunities for process automation to streamline reporting, enhance efficiencies, eliminate redundancy, and ensure data integrity.

• Manage Insights projects end-to-end with a solutions-driven approach while providing the team with clear direction and clearing any ambiguity.
   

Qualifications

• Bachelor's degree in Business Analytics, Data Science, Statistics, or a related field
  4+ years of experience in data analysis, business intelligence, or a related field
  1–2 years in a leadership or mentoring role
• Strong analytical skills with proficiency in SQL and data visualization tools (e.g. Power BI, SQL, Snowflake, Python)
• Experience in Customer Service platforms (e.g. Zendesk, Genesys, NICE, etc.)
• Strong problem-solving skills and a passion for continuous improvement
• Demonstrated ability to be agile in a fast-paced, dynamic work environment
• Excellent communication and presentation skills, with the ability to explain complex data findings to a non- technical audience
• Demonstrated ability to lead, mentor, and inspire a team of analysts
• Experience working with teams and stakeholders across multiple time zones and cultures, demonstrating strong cross-cultural communication, collaboration, and relationship-building skills

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.