Member Services Associate

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities.  Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role 

The world's leading full-service entertainment, media, and sports agency is seeking an Associate to support the Member Services and Compensation Planning department. Member Services supports the equity owners of the company by delivering high-touch, white glove service across a range of functions. The team manages member communications, equity and compensation administration, acting as a bridge between CAA’s corporate functions and the equity owners of the company. Compensation Planning supports cost planning and analysis of compensation across the company, providing actionable insights that allow management to manage cost and reward performance.

The position focuses primarily on operational strategy and analysis.  The ideal candidate has a background in finance with a passion for data analysis and process, is a self-starter, and possesses a desire to gain exposure to the business and legal aspects of the entertainment industry (this role is not for candidates seeking the Agent career path). 

The Associate will be responsible for supporting critical business processes, gathering and analyzing data and assisting with systems development and implementation to support Member Services strategy initiatives.  The Associate will work closely with other Corporate Finance teams and Project Managers as a key source to bridge information between the groups. The Associate will review and analyze data, create reports or presentations, and assist with project implementation and tracking.  The role adheres to strict confidentiality requirements regarding employee compensation and other sensitive topics. This hybrid role requires 3 days onsite in our Los Angeles (Century City) office. 

Responsibilities

The Associate’s responsibilities include the following:

• Support SVP and Director with strategy and development in all aspects of Member Services and Compensation Planning

• Support core Member Services and Compensation Planning functions, including;

• Member compensation and equity administration

• Member communications

• Support FP&A and Agency Ops in the annual compensation planning cycle, including AOP, Reforecast and year-end projection

• Develop presentation materials for reporting to Members and management

• Provide support for other Corporate Finance teams such as Tax, Accounting and Treasury

• Analyze existing processes and data to identify recommendations for improvement

• Monitor and track implementation of new systems supporting Member Services and Compensation Planning

• Leverage analytical tools such as Power BI to assist in developing and high-quality ad hoc analysis and reports as requested

• Cultivate relationships within Finance and Accounting to build a robust communication network 

Education and Work Experience

• BS or BA required with a concentration in Business Administration, Finance, Accounting, or Economics preferred.  

• 4+ years financial analysis and/or accounting experience required

• Proficiency in Microsoft Excel and Finance required. Strong time management, decision-making, attention to detail, and interpersonal and communication skills are required.  

• Ability to work well under pressure; meet tight deadlines; manage multiple projects and expectations; and maintain a sharp focus while managing competing priorities.

Preferred

Sports and/or Entertainment industry experience.

Location:This is an hybrid based out of our Los Angeles office.

CompensationThe annual base salary for this position is in the range of $100,000 - $120,000 in Los Angeles. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.