Matchday Safety Roles

Control Room Log Administrator

Radio Operator

CCTV Operator

Fire Officer

Assessor

First Aid Steward

Control Room Log Administrator

Job Title: Control Room Log Administrator

Hours of Work: As required by Safety Officer

Department: Safety & Security

Location: Elland Road

Responsible to: Head of Safety & Security

Role Summary

To record accurately the communications within the control room via Safety Management, 2 way radios, emergency telephones and telephone lines.

Role Responsibilities

• Record accurately information within the control room log

• Maintain the integrity of the log

• Operating the relevant radio equipment

• Liaising with other Control Room representatives including Police, First Aid and Event Management

• If required cascading information to frontline staff via radio and responding to staff and management frontline queries via radio in a timely manner

• Completing appropriate paperwork whilst escalating issues where appropriate

• Possessing a good knowledge of each event’s policies, procedures and job descriptions

Other Responsibilities

To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Knowledge, Skills & Experience

• Excellent verbal communications skills

• Able to speak clearly on the radio

• Able to work accurately in a high-pressure environment

• Excellent customer service skills

• IT Literate

• Able to multi-task

• A strong team player with the ability to build and maintain positive relationships

• Good knowledge of event security or willingness to learn

• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation

• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected

• To act in a manner that supports the Club’s Vision and Values always

• Good stadium knowledge to log incidents accurately.

Radio Operator

Job Title: Control Room Radio Operator

Hours of Work: As required by Safety Officer

Department: Safety & Security

Location: Elland Road

Responsible to: Head of Safety & Security

Role Summary

To operate the communications in the control room including 2 way radios, emergency telephones and telephone lines.

Role Responsibilities

• Operating the relevant radio equipment

• Liaising with other Control Room representatives including Police, First Aid and Event Management

• Cascading information to frontline staff via radio

• Responding to staff and management frontline queries via radio in a timely manner

• Completing appropriate paperwork whilst escalating issues where appropriate

• Taking ownership whilst dealing with high pressure situations, occasionally requiring communication with the emergency services

• Possessing a good knowledge of each event’s policies, procedures and job descriptions

Other Responsibilities

To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Knowledge, Skills & Experience

Essential

• Excellent verbal communications skills

• Able to speak clearly on the radio

• Able to work accurately in a high-pressure environment

• Excellent customer service skills

• IT Literate

• Able to multi-task

• A strong team player with the ability to build and maintain positive relationships

• Good knowledge of event security or willingness to learn

• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation

• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected

• To act in a manner that supports the Club’s Vision and Values always

• Good stadium knowledge able to direct staff members via the radio.

Desirable

• Previous experience in busy sports control rooms

Control Room CCTV Operator

Job Title: Control Room Radio Operator

Hours of Work: As required by Safety Officer

Department: Safety & Security

Location: Elland Road

Responsible to: Head of Safety & Security

Role Summary

To operate the CCTV in the control room including using 2 way radios, emergency telephones and telephone lines. Responsible for protecting our property and our people against any risks, you’ll manage all types of scenarios, events, investigating incidents by maintaining surveillance across all areas of the complex.

Role Responsibilities

• Operating the relevant CCTV equipment

• Good stadium knowledge able to track staff/spectators on CCTV.

• Monitor the stadium regularly on CCTV ensuring the safety team have decision making information

• Liaising with other Control Room representatives including Police, First Aid and Event Management

• Responding to staff and management requests in a timely manner

• Completing appropriate paperwork whilst escalating issues where appropriate

• Taking ownership whilst dealing with high pressure situations

• Possessing a good knowledge of each event’s policies, procedures and job descriptions

Other Responsibilities

To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Qualifications & Training

Desirable

• SIA CCTV License

Knowledge, Skills & Experience

Essential

• Strong communication skills both verbal and written.

• Microsoft Office experience

• Previous CCTV monitoring experience

• A working knowledge of the Data Protection code of practice for surveillance cameras and personal information

• Able to work accurately under pressure

• Excellent customer service skills

• IT Literate

• Able to multi-task

• A strong team player with the ability to build and maintain positive relationships

• Good knowledge of event security or willingness to learn

• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation

• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected

Desirable

• Previous experience in busy sports control rooms

Assessor

Job Title: Assessor

Hours of Work: As required by the Safety Officer

Department: Safety & Security

Location: Elland Road

Responsible to: Safety Officer

DBS: Yes

Role Summary

Assessors have a specific training role as part of the Stadium management team and are not expected to be involved in dealing with spectators. Their role is to assess and record the performance of stewards.

Role Responsibilities

• To attend pre event planning and briefing sessions as required

• To control and co-ordinate event staff and safety in specific areas of the

• To ensure that the requirements of the Safety Certificate and Ground Regulations are met at all times

• To brief and instruct teams under their direction and debriefs

• To attend pre and post event briefings and compile a concise report for Safety Officer/ Event Manager

• To carry out all instructions given by Safety Officer/ Event Manager, through the management structure

• Attend all training sessions required

• Agree and review a plan for assessing performance

• Collect and judge performance evidence against agreed criteria

• Collect and judge knowledge evidence

• Make an assessment decision and provide feedback

• Make assessment decisions using differing sources of evidence and provide feedback

• Be aware of appeals procedure

• Be aware of registration procedure

• To be able to induct new candidates to the National Vocational Qualification

• To be aware and adhere to approved centre policies

• Generate and co-ordinate all documentation for candidate through approved centre

• Completion of required documentation for candidate and approved centre

• To provide support / mentoring for candidate throughout assessment

• Devise and implement questions to test candidate knowledge and understanding

• Devise and co-ordinate scenarios and simulations

• To be professional and courteous, carry out fair and consistent assessments

• To maintain client confidentiality

• To attend assessments only with the prior approval of the Assessment centre

Other Responsibilities

To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Qualifications & Training

Essential

• Hold an Assessor Qualification

• Hold a Training Qualification

Knowledge, Skills & Experience

Essential

• Complete the Action Counters Terrorism (ACT) training

• Strong communication skills both verbal and written.

• Previous Training/Assessing experience at large scale event

• Able to work accurately under pressure

• Excellent customer service skills

• Able to multi-task

• A strong team player with the ability to build and maintain positive relationships

• Good knowledge of event security or willingness to learn

• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation

• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected

• To act in a manner that supports the Club’s Vision and Values always

First Aid Steward

Job Title: First Aid Steward

Hours of Work: Casual

Department: Matchday Safety & Security

Location: Elland Road

Responsible to: First Aid Manager

DBS: Enhanced

Role Summary

As a First Aid Steward, your main role is to deliver prompt medical assistance to spectators, staff, and visitors during matchdays and events. You’ll be based at designated First Aid points or on mobile patrol, working closely with doctors, paramedics, and fellow stewards to help maintain a safe and supportive environment.

This position does not involve searching individuals, crowd control, or removals. However, you are expected to remain alert, act swiftly, and escalate any concerns to Supervisors or the Safety Team as required.

Role Responsibilities

• Report to the stadium at the allocated time in full uniform, attend all pre-event briefings, and remain on-site until officially signed off.

• Maintain a high-visibility presence through mobile patrols and at designated First Aid points, ready to respond to medical incidents, including those involving children and vulnerable individuals.

• Stay vigilant for signs of illness or distress, liaise with medical teams and emergency services as needed, and administer first aid strictly within training guidelines.

• Report any safety hazards, such as damaged seating or barriers.

• Be familiar with the location of all first aid equipment and emergency facilities, and remain alert to risks such as fire hazards or suspicious packages, reporting concerns immediately.

• Follow all instructions from the Safety Officer, Area Supervisors, or police, and remain at the assigned post unless otherwise directed.

• Assist with stadium evacuations and incident response as required.

Other Responsibilities

Take responsibility for personal performance and actively develop skills, knowledge, and competence necessary to fulfil the role effectively.

Carry out duties in line with Club policies, procedures, and all relevant legislative requirements.

Promote and adhere to the Club’s health & safety, safeguarding, welfare, and equality policies to help maintain a safe and inclusive working environment.

Participate in continuous professional development (CPD) and complete any additional training as required or identified.

Ensure all working practices comply with relevant legislation, including data protection and GDPR requirements.

Qualifications & Training

Essential

• First Aid at Work, Emergency First Aid at Work

Desirable

• Paediatric first aid

Knowledge, Skills & Experience

Essential

• Ability to stay calm and act quickly under pressure

• Strong communication and interpersonal skills

• Experience working as part of a team in busy environments

• Awareness of safeguarding procedures, especially involving children and vulnerable adults

• Good observation and decision-making skills

Desirable

• Previous experience providing first aid at public events or in large venues

• Background in stewarding, safety, or customer service roles

• Familiarity with stadium layouts or event safety procedures

• Additional first aid or medical training (e.g. defibrillator use, paediatric first aid)

• Experience working alongside emergency services or medical professionals on-site