Manager, Transport Workforce & Training, FIFA World Cup 2026

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. 

The Manager, Transport Workforce & Training will oversee and be accountable for the comprehensive planning, execution, and delivery of Transport Workforce and Training of transport staff. Reporting to the Senior Manager, Transport Project Management, this role will lead the coordination of multiple sub-projects, ensuring timely delivery, budget adherence, and stakeholder satisfaction. The Manager will play a pivotal role in managing cross-functional teams, aligning project goals with FIFA’s transport strategy, and delivering world-class transport solutions. 

The main responsibilities and oversights of the Manager, Transport Project Management for the FIFA World Cup 26™ include: 
Project Leadership & Execution: 

• Assist the Senior Manager in leading the end-to-end workforce management for transport-related initiatives, from initial planning through final execution. 
• Develop and manage transportation workforce & training plans, resource allocations, budgets, timelines, and reporting systems to ensure project goals are achieved. 
• Oversee the implementation of transport workforce and training plans, ensuring they meet FIFA’s operational standards and event requirements.

Stakeholder Management: 

• Support the Senior Manager in managing relationships with internal (cross-functional teams, senior leadership) and external (suppliers, public authorities, volunteers) stakeholders. 
• Act as a primary point of contact for Transport Workforce and Training for stakeholders, fostering collaboration to ensure successful execution of transport solutions. 
• Facilitate cross-departmental coordination to streamline communication and issue resolution. 

Budget & Resource Management: 

• Prepare and manage workforce headcount and budgets, including forecasting, monitoring expenditures, and aligning financial objectives with organizational goals. 
• Analyze and anticipate future project costs and provide strategic recommendations to the Senior Manager for optimizing resources and minimizing cost overruns. 

Operations & Workforce Management: 

• Lead the workforce accreditation process, including supplier management, to ensure qualified personnel are deployed effectively. 
• Oversee the planning and management of the Transport Operations Center, ensuring operational efficiency during the event. 
• Coordinate the engagement and deployment of volunteers, ensuring they are aligned with overall transport strategies and operational goals. 

Risk Management & Problem-Solving: 

• Proactively identify potential risks in transport operations, developing contingency plans to address potential issues. 
• Resolve operational challenges swiftly, minimizing disruption to transport services and ensuring continuity during event periods. 

SharePoint, Transfer of Knowledge, and Legacy Documentation: 

• Manage the TPT and SharePoint pages, ensuring they are consistently updated and organized with relevant documentation and resources. 
• Prepare detailed reports, presentations, and knowledge transfer documents to capture best practices and lessons learned for future events. 
• Maintain a well-organized library of operating plans and key documentation for easy access and future reference, ensuring legacy planning is supported. 

Team Leadership & Training: 

• Lead, mentor, and develop transport project staff to ensure they are well-prepared to meet project demands. 
• Organize and oversee staff training sessions, ensuring all team members are aligned with FIFA standards and operational goals. 

Procurement & Contract Management Support: 

• Work closely with the Transport Procurement and Contracts Manager on procurement and contract management for transport-related services, including arrivals/departures, ensuring that documentation and procurement processes are followed according to FIFA’s standards. 
• Provide support for transport-related contract negotiations, ensuring cost-effectiveness and service quality. 

Other duties as assigned to support the smooth functioning of the Event Transport and Arrivals Departures FAs. 

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor’s Degree in Business Management, Sports Administration, Project Management or Event Management, Major Sport events or a combination of education and experience relating to position. 
• Posses a valid driving license and passport. 

Work Experience

• Experience: Minimum of three (3) years of experience in project management, transport planning, or event planning, ideally within football, sports, or major international events. 
• Project Experience: Proven ability to manage at least one large-scale project or event, such as the FIFA World Cup, Olympic Games, or regional football tournaments. 
• Team Management: Experience working with cross-functional teams, with the ability to support complex projects to completion within timelines. 

Skills and Competencies:
Administration: 

• Understanding of transport logistics, event transportation systems, and fleet management. 
• Proven ability to foster a high-performing and cohesive environment. 
• Skilled in motivating diverse, cross-functional teams in dynamic and high-pressure environments. 

Exceptional Communication: 

• Superior verbal and written communication skills, including the ability to prepare clear and concise documentation, reports, and presentations. 

Organizational Agility: 

• Strong organizational skills with the ability to prioritize, manage multiple complex tasks, and meet tight deadlines in a fast-paced environment. 
• Exceptional attention to detail, ensuring accuracy in project planning, resource allocation, and financial management. 

Critical Thinking and Problem-Solving: 

• Strong critical thinking skills, with the ability to analyze challenges and develop innovative solutions under pressure. 
• Proactive in identifying potential issues and implementing preventive measures to ensure seamless event operations. 

Project Management Proficiency: 

• Strong project management skills (e.g., PMP, PRINCE2) to ensure successful delivery of the project.  
• Understanding of risk management, budgeting, and resource allocation in project environments. 
• Cultural Competence and Emotional Intelligence: 
• Strong intercultural sensitivity and awareness, enabling effective communication and collaboration across global teams and stakeholders. 

Customer-Centric Mindset: 

• Focused on delivering exceptional service to all stakeholders, ensuring a positive transport experience for event participants and attendees. 
• Ability to adapt transport plans and operations to meet the evolving needs of customers and stakeholders. 

High Adaptability and Flexibility: 

• Ability to thrive in rapidly changing environments, with flexibility to adapt strategies and operational plans to evolving event demands and conditions. 
• Comfortable working in fast-paced, ambiguous situations, while maintaining a calm and methodical approach to problem-solving. 

Languages

• Fluent in English (written and spoken)
• Spanish and/or French proficiency is a plus

Technology

• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and office management software such as SharePoint, We Track, and Monday.com. 
• Strong proficiency in Microsoft Excel is considered an advantage..  
• Experience in using data analytics and transport technology platforms to enhance decision-making and optimize operations.