Media Operations & Services Venue Management FIFA World Cup 26 All Host Cities

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Media Operations & Services Venue Management evergreen role consolidates responsibilities across both the Venue Media Manager and the Venue Media Coordinator. This combined role is essential in delivering world-class media services at all FIFA World Cup 26™ stadiums, ensuring accredited journalists, photographers, broadcasters, and non-rights holders receive seamless support and operational excellence. The main responsibilities include:

Media Area Setup & Operational Delivery

• Scope, plan, set up, and oversee all media-dedicated areas in the competition stadium.
• Ensure operational readiness of the press box, press conference room, mixed zone, photographer positions, photo workroom, auxiliary media tribunes, and all other media workspaces.
• Conduct pre-match inspections to confirm readiness, cleanliness, signage accuracy, technical setup, and infrastructure availability.
• Coordinate with Venue Management and suppliers to ensure timely installation of media infrastructure, overlay, equipment, and technology.

Matchday Media Services & Support

• Provide on-site support and customer service to journalists, photographers, broadcasters, and visiting media.
• Address media inquiries, concerns, and operational issues promptly.
• Support smooth delivery of media activities during MD-1, matchday, and post-match operations.
• Assist with media flows, queueing, space allocation, and adherence to media access regulations.
• Collaborate with FIFA Media Officers to manage press conference operations, mixed zone activities, and pitch-side positioning.

Media Ticketing & Access Management

• Manage and distribute media tickets through the media ticketing software.
• Serve as the focal point for resolving media ticketing issues or special requests.
• Implement and enforce access management rules for all media areas.
• Ensure bibs, including photographer bibs, are distributed, tracked, and returned.

Coordination with Venue & Functional Areas

• Work closely with Venue Management, Media Partnerships Services, Volunteer Management, Operations, IT, and other supporting departments.
• Resolve venue-level media challenges quickly in coordination with venue teams.
• Ensure the delivery of catering, technology, signage, and transport services for media as per venue requirements.
• Implement signage throughout the venue to ensure easy navigation to and from all media areas.

Post-Match Media Operations

• Organize accredited media for post-match activities, including mixed zone operations, press conferences, and flash interviews.
• Ensure smooth coordination between media, teams, and FIFA Media Officers during post-match operations.
• Support technical debriefs, reporting, and issue documentation for HQ follow-up.

Volunteer Leadership & Workforce Management

• Responsible for the training, briefing, and management of media operations & services volunteers.
• Oversee volunteer assignments across media help desks, bib distribution points, mixed zone areas, and media tribunes.
• Ensure volunteers understand operational procedures, customer service expectations, and escalation processes.

Issue Resolution & Media Relations

• Build strong working relationships with media representatives attending the venue.
• Respond to incidents or emergencies involving media members or media operations.
• Maintain awareness of media regulations and ensure compliance with FIFA policies.
• Liaise with HQ on media-related escalations and provide real-time issue reports.

Education & Qualifications

• Bachelor’s degree in Media Operations, Journalism, Communications, Sports Management, Event Management, or related field preferred
• Equivalent experience in media operations for large events, stadiums, or broadcast environments will be considered.

Work Experience

• Experience supporting or managing media operations at major sporting events, live events, or in newsroom/broadcast environments.
• Experience working with journalists, photographers, and media crews in high-pressure environments.
• Strong background in venue operations, customer service, and stakeholder management.
• Experience supervising volunteers or temporary event staff.

Language

• Fluent in English (required)
• Spanish and/or French proficiency strongly preferred

Technology

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
• Familiarity with media ticketing systems, accreditation systems, or media management platforms.