Manager, Transport Client Services - Guests, FIFA World Cup 2026

Manager, Transport Client Services - Guests, FIFA World Cup 2026

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Miami

Description
The Manager, Transport Client Services – Guests will be dedicated to the planning of the FIFA Senior Officials, delegates and guests' transport and, arrivals and departures services and will be responsible for the delivery of the related tournament specific Service Level Agreements (SLAs)

Reporting organisationally to the Senior Manager, Transport – Client Services, the Manager, Transport Client Services – Guests will be a key member of the FIFA Club World Cup 2025 (FCWC25) and FIFA26 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before and during the tournaments to ensure that all guests receive the correct services in accordance with FIFA's service standards to ensure a smooth participation at the FCWC and FWC tournaments. This includes on match days and non- match days at all official sites including stadiums, VIP hotels, the airport and other official sites.

They will be responsible to ensure all guest related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.

The Manager, Transport Client Services - Guests will act as Event Transport's central point of contact for the external clients (guests) and internal clients (FIFA/FWC26 functional areas) as it relates to the identification and confirmation of the clients' required transport services.

THE POSITION
The main responsibilities and oversights of the Manager, Transport Client Services - Guests for FCWC25 / FIFA World Cup 26™ include:

Responsibilities Pre-Tournament Time:
• Developing the ‘Principle Transport Service Level Agreement (PSLA) – FIFA Senior Officials, Delegates and Guests' and ‘Detailed Transport Service Level Agreement (DSLA) based on the approved PSLA.
• Planning of all FWC26 FIFA Senior Officials, Delegates and Guests host city transport services, including all ground transportation, and arrivals and departures services.
• Liaising and agreeing on bus and fleet management processes and procedures at the VIP hotels and stadiums, including the correct allocation of vehicles and drivers.
• Liaising with other FWC26 event transport functional areas to ensure procurement of all additional resources and related transport services (e.g. FF&E, IT, VAPPs, etc.).
• Review planning of transport services on a regular basis to ensure they are fit for purpose and adapt to any local changes in tournament planning.
• Ensure the planning of all ground transport operations at all sites attended by FIFA Senior Officials, Delegates and Guests (stadiums, official hotels and other non-competition sites) ensuring access, load zones and parking meet the requires service levels.
• Briefing of guests transport operations to all staff and stakeholders involved, and ensuring that all requirements are understood, integrated and implemented accordingly.
• Planning of all VIP transport desks at the VIP hotels, and stadium VVIP and VIP areas and other sites as required, including developing transport desk operating plans, related policies and procedures to ensure the efficient running of the desks, and the recruiting, training and management of the transport desk staff.
• Developing a comprehensive training module to ensure all guest transport staff and volunteers are trained correctly and are well prepared and informed for tournament operations.
• Work closely with the Guest Operations functional area to agree on services and service levels across the entire tournament in all cities and at all locations, and to provide any transport information and transport content into published material that may be required to ensure guest transport services are communicated correctly to the guests.
• Liaise with the FIFA Protocol and Executive Office teams to ensure service levels of all FIFA Senior Officials are planned correctly.
• Assist with the planning and operational delivery of FIFA client transport and A&D services for all tournaments and events prior to the FWC 2026.
• Assist with other FIFA client's (Teams, Referees, Media/Broadcast, Workforce) transport service planning as required during the planning phase including the development of the PSLAs and DSLAs as required.
• Lead, plan and deliver any additional Guest related side events that are planned before and during the tournament.
• Support the transport team with other client services related tasks as required.

Tournament Time Responsibilities:
• Being the main contact person for Guest Operations functional area in respect of FIFA Senior Officials, Delegates and Guests transport services, requests and queries at tournament time.
• Supporting the Arrivals and Departures functional area to manage all arrivals and departures for guests, ensuring correct service levels are delivered including immigration, baggage, meet and greet, and airport transport services.
• Updating, agreeing and monitoring the FIFA Senior Officials, Delegates and Guests movements on a daily basis.
• Monitoring and checking all FIFA Senior Officials, Delegates and Guests ground transport requests and planned services in the FIFA event management systems and tools.
• Check ground transport requests related to international arrivals and departures in the FIFA event management systems and tools, and group passengers with similar destinations and timings based on the required service level.
• Briefing and coordinating all transport staff involved in guest transport operations at the official VIP hotels and other sites as required to ensure accurate procedures are in place.
• Monitor closely and regularly all key FIFA Senior Officials, Delegates and Guests movement patterns to ensure that guests will be transported to correct sites at agreed scheduled times.
• Respond to and resolve any issues efficiently and effectively that occur during the tournament working with Transport colleagues and other functional areas as required.
• Manage other teams transport coordinators and staff as required.
• Any others duties that may be required.

YOUR PROFILE
• Bachelor's Degree in Transport, Civil Engineering, Project management, Event Management, Major Sport events or a combination of education and experience relating to position.
• Minimum of five (5) years transport work experience: ideally within the football, sport, event or three (3) years of experience as a Client Transport Manager or similar role.
• Client transport/similar experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.).
• Experience of Guest event transport planning including bus/fleet/venue transport/A&D operations.
• Experience and knowledge of Guest/VIP transport requirements is an advantage.
• Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties.
• Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation.
• Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills.
• Excellent project management skills with an ability to prioritise tasks and co-ordinate activities.
• Detail orientated and solution focused.
• Excellent written English skills with relevant skills to produce quality, high-standard documents.
• Good knowledge of administration and management principles.
• Ability to prioritise client's needs, authority requirements and FIFA regulations.
• Highly collaborative and a team player.
• Displays the highest levels of integrity and commitment.
• Fluent in English. Spanish and/or French proficiency is a plus.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.