Manager, Ticketing Strategy & Stadium Operations

Overview /Objective:

Reporting to the Senior Manager of Ticketing, this role will lead on the planning, delivery, and execution of all ticketing strategy and operation requirements for select NFL International games in London, Germany, Spain and Ireland, as examples, as well as supporting all International Games and US Tentpole events where necessary. Support will also be required on the scouting of future cities. This role will primarily be based at the NFL UK office (London) and in the respective market the week prior to each game.
 

Responsibilities:

Responsibilities include, but are not limited to:

• Manifest Management – ensuring the manifest for each stadium is built, managed correctly, ready for onsale and regularly monitored and adjusted to maximize sales
• Price modelling and Onsale Strategies – Assisting the Senior Manager of Ticketing and wider Club Business Development Team with building out price models for International Games
• Sales Reporting – Producing bespoke reports for onsale period covering all games
• Continually exploring ticketing technology advances to assist the growth of International Games
• Stadium Ticketing Operations
• Wayfinding and Signage – Working closely with Hospitality and Stadium Operations to ensure all stadium branding, wayfinding and signage is correct, relative to tickets and system capabilities
• Ticket Production – Pulling all relevant specifications and assets, system dependent, and sharing with the Creative team.
• Assessing needs of the wider business (e.g. Hospitality/Security) to ensure tickets are accurate and providing all relevant information
• Ticketing Systems Integration – Leading on conversations with ticket agents, stadiums and access control providers to ensure any required development is understood and costed correctly
• Access Control Infrastructure – Working with stadium operations, events and the stadiums to ensure any additional access requirements are planned and executed
• Seat Sightline Reviews – Prior to onsale, reviewing stadiums and adjusting manifest accordingly as well as during game week as stadium overlay is built out
• Parking & Fan Transport – Investigate accessible parking options at stadiums and systems for setup and booking for fans as well as providing access to train tickets if necessary
• Ensuring Legal & Compliance/GDPR processes are adhered to, including T&Cs for each stadium and market
• Attending Scouting and Planning trips
• Managing & maintaining strong relationships with all 32 Clubs and internal NFL Departments 
• Working closely with Hospitality ensuring the seamless delivery of the whole end-to-end ticketing operation with Sales Agent
• Continually reviewing and streamlining internal administration processes across all stadia
• Maintain high levels of communication to all stakeholders and deliver key information back to the Senior Manager of Ticketing
• Ticketing Operations for all other ancillary NFL events across the year, where necessary e.g. NFL Live, NFL Academy Games
• Responsible for ensuring all contracts are entered correctly into the Contract Management System and vendors are invoicing and being paid in a timely manner
• Ensuring data collection feeds are set from ticket agents to NFL Data & Analytics team as well as assisting with wider business insights requests
• Being main point of contact for all operational/stadium ticketing enquiries

Required Qualifications:

• Proven experience of working in Ticketing in a multi-purpose stadium or large venue
• Working knowledge of a variety of Ticketing and Reporting Systems (TM Sport/XR and TM1)
• Experience of managing individuals and larger teams of internal staff and external partners
• Good knowledge of GDPR
• Excellent relationship management
• Good project management skills and attention to detail
• Proficiency in MS Office, especially Excel, with excellent email management skills
   

Preferred Qualifications:

• 5+ years working in sports ticketing
• Experience of working operationally in a stadium or large venue environment
   

Other Key Attributes / Talent Characteristics:

• Big-Picture thinker
• Clear oral and written communication
• Excellent customer service skills
• Self-starter, motivated, team player with strong organizational skills
• Ability to develop solutions
• Comfortable working in an office environment as well as at home or on the road
   

Travel:

• Multiple planning trips throughout the year
• Up to 7 days in market during game week
   

Terms /Expected Hours of Work:

NFL employees are required to work 40 hours per week. Weekend work required for games and occasionally for travelling on planning trips
 

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

Who we are: 
NFL Core Values:

• Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
• Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
• Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
• Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes:

• Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
• Execute: We take action with precision, delivering results that drive our goals forward.
• Inspire: We motivate others through vision, energy, and a commitment to excellence. Live Our Values: We embody our core principles in every decision and action.
  Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.