Manager, Ticketing Stadium Operations, FIFA World Cup 2026

Manager, Ticketing Stadium Operations, FIFA World Cup 2026

Department: Ticketing, Hospitality & Stadium Revenue

Employment Type: Fixed Term - Full Time

Location: Miami

Description
Sitting within the Commercial Department, Ticketing (along with Host City Rights Management, Commercial Rights Delivery, Partnerships integration, Licensing and Retail, and FIFA Fan Festival]) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community.

Reporting organisationally to the Head of Ticketing Operations, the Stadium Operations Manager will help serve Ticketing efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for the delivery of the stadium and non-stadium ticketing facilities that will service millions of ticket holders. Further, this role will oversee the implementation of the logistics strategy for the production of tickets in the host countries.

THE POSITION
The main responsibilities of the Stadium Operations Manager for the FIFA World Cup 2026™ include:

• Assist in the definition of overarching and stadium specific ticketing operations concepts.
• Liaise with other Ticketing and non-Ticketing functions to plan and deliver required stadium ticketing infrastructure, technology, equipment and security.
• Liaise with other Ticketing and non-Ticketing functions to ensure all plans are refined and integrated into stadium ticket operations planning, including; stadium seating configuration, spectator flows, Electronic Access Control procedures, customer journeys and wider venue operational plans
• Define and develop stadium ticketing operational policies and procedures
• Define and develop stadium ticketing issue resolution processes
• Liaise with providers and subject matter experts to configure all ticketing systems for use during tournament operations
• Assist in the development and execution of stadium ticketing workforce planning, including; role definition, recruitment, rostering, uniform and catering
• Design and deliver a world class training program for stadium ticketing staff, contractors and volunteers, including; training needs analysis, session plans, learning aids, e-learning and training logistics
• Ensure two-way communication and engagement with FIFA departments and Host City venue teams to ensure all ticketing requirements and operational plans are clearly communicated and understood
• Plan and deliver Ticketing HQ operations support for venue teams during tournament time
• Support general ticketing operations for FIFA event

YOUR PROFILE
Education & Qualifications

• Bachelor's degree or similar
• Customer oriented, strong communication skills, flexible, efficient and accountable team player
• Ability to adapt to working with different environment and time zones

Work Experience

• Minimum 3+ years of Ticketing Operations experience – ideally in a stadium or large venue
• Experience in designing and delivering face to face and online training Experience in managing large projects with multiple workstreams and stakeholders
• Experience in delivering world class customer service
• Experience in international sporting events is preferred

Languages

• Fluent in English. Spanish is highly recommended, any other language is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
• Knowledge of Ticketing and Electronic Access Control systems
• Knowledge of e-learning design systems is preferred