Manager Sales Academy

Purpose & Overall Relevance for the Organization:

To adapt, co-create, plan, and drive consistency in the execution of Retail learning programs that support operational excellence and help us meet or exceed our business objectives & develop and implement a training strategy and plan for retail, franchise, and wholesale. Establish an end-to-end functional learning operating model that will help elevate our Retail Capabilities across the country, sustain constant communication with the LAM Sales Academy team, provide feedback, and collaborate to update or create future programs.

Key Responsibilities:

• Develop a holistic and consistent commercial training approach that provides channel-specific capabilities while identifying and maximizing cross-channel synergies.
• Generate yearly training budget and calendar for market and countries to optimize resource allocation and ensure existing and new programs are deployed across channels accordingly.
• Drive relationship between Brand and retail heads and local stakeholders to share and receive qualitative feedback on existing and new programs, discuss seasonal needs and ensure global guidance is clear.
• Implement LAM Sales Academy operating model and market interaction and engagement model to ensure consistency in execution and focus in key areas/programs.
• Develop KPIs and monitor implementation of tools/programs to assess quality of trainings across channels and measure the impact to the business.
• Influence selection of local and regional vendors/agencies to ensure same level of service is provided across channels, brands and countries, identifying synergies.
• Generate training models, plans and modules to support the knowledge increase of the trainers and retail store staff in Brands, Service models & products.
• Create Business needs assessment in the countries and develop appropriate training plans for countries learning gaps to develop tools and training plans according to the country needs.

Key Relationships:

• Retail Ops
• Franchise Ops
• HR
• Omnichannel
• CTCs

Knowledge Skills and Abilities:

• Experienced in job and fully qualified/trained.
• Commercial understanding of retail business
• Effective communication
• Stakeholder management
• People management
• Combined broad theoretical and practical knowledge incl. company policies and practices.

Requisite Education and Experience / Minimum Qualifications:

• 5 Years experience