Manager Retail Operations (m/f/d) - Global Retail

PURPOSE

This role is responsible for maximizing the profitability of Global Sales by driving the implementation of programs, policies and processes for our Retail organization in all relevant markets.

Retail Operations proactively shapes our Global Retail business, while ensuring a consumer-first mindset across our global retail markets. This team enables our retail store operating model, operational efficiency, omnichannel and digital transformation and trading mindset. This team will effectively implement global programs, processes and policies through relevant retail stores, by influence and partnership with global and market retail teams. We maintain a diverse and inclusive work environment, exemplifying our core values of honesty and integrity, through compliance and governance.

KEY ACCOUNTABILITIES

• Embed and live a consumer-first mindset, to drive operational excellence across all markets
• Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
• Complete pre-project analysis, capturing current processes and practices across markets, using data to define best practice with internal and external benchmarking.
• Build comprehensive project plans for each project including success measures from all stakeholders, commercial implications and timelines.
• Test projects in pilot environments where required.
• Track progress of all assigned initiatives
• Take ownership for supporting documentation (program, process, policy) working with cross-functional teams, to develop and deliver market and store training.
• Contribute to a culture of sharing and adopting global best practice.
• Support improvement of communication to and from markets/countries/clusters/districts/stores
• Manage and lead additional retail priorities and workstreams assigned by your manager.
• Other duties as requested by line manager.

KEY RELATIONSHIPS

• Global Retail, Digital Retail Operations, Profit Protection, Marketing & Activation, Global Sales Academy, Digital Sales Solutions, Transformation, Strategy, Global Operations
• Market Retail, Retail Operations
• Global Sales; eCom, Wholesale
• Finance (Sales Finance, Group Internal Audit/Internal Controls)
• IT
• HR

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced user of MS Office suite of products
• Project/program management utilizing agile methodologies
• Ability to influence and lead others within a complex matrix organization
• Fluent in English
• Additional languages are an advantage

QUALIFICATIONS

• University degree in business, ideally with marketing and sales focus or equivalent professional experience.
• 3+ years retail management / retail operations /project management experience in a retail environment.
• 2+ years project management experience
• Experience in or exposure to internal/external communications/PR is a plus
• Strong analytical skills and critical thinking
• Strong interpersonal skills (communication, influencing, stakeholder management)