Manager Retail Operation Excellence

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

• Key project Owner of rostering system changing project
• Play a critical role of retail standard expert to drive implementation, efficiency and compliance with the partnership of China Retail Operations team across all regions
• Assist Senior Manager Digital & Process to manage all related process in retail stores

KEY RESPONSIBILITIES:

Rostering System & Workforce Management:

• Responsible for spearheading the transition to a new scheduling system utilized by all 400 direct-operated stores for daily operations.
• Collaborate and communicate effectively with IT, HR, GBS, NTP, and other departments to ensure a seamless integration of the new system.
• Be tasked with independently managing the project, from planning and execution to completion, with minimal disruption to store operations.
• Ensure a smooth system switchover and implementation, maintaining continuity and efficiency in store scheduling, attendance, and leave management.
• Responsible for identifying areas for improvement in the new rostering and attendance system, proposing enhancements that align with the company's operational goals.
• Provide training and support to ensure all stakeholders are well-versed in the new system, facilitating a successful transition and adoption across all stores.

Process Management:

• Work with Global Retail Operations team to land HOR2.0 over 500+ stores
• Obsessed with the knowledge of operational excellence, mainly focus on the procedure and related projects to make the stores with higher standard and consistency
• Analyze, optimize and develop process flows, SOPs and operations tools of every store check points
• Oversee the regular release and update of Global Store Operations Manuals and Policies.
• Constantly review all process and Procedures to reduce complexity and improve productivity

KPI's:

• Shared Retail Team KPI's include Topline and Bottom line of Own Retail business
• Individual performance KPI's to be defined

KNOWLEDGE, SKILLS AND ABILITIES:

• Project management experience is preferred
• Outstanding communication skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• Minimum 3-5 years' experience in marketing/retail department of a global consumer goods company
• Minimum 5 years of experience with at least 3 years in Retail Excellence.
• Bachelor's degree required and advanced degree in business or related fields preferred
• Fluent Mandarin and English required