Manager, Organisational Training Delivery, FIFA World Cup 2026

Manager, Organisational Training Delivery, FIFA World Cup 2026

Department: Workforce, People & Culture

Employment Type: Fixed Term - Full Time

Location: Miami

Description
Reporting organisationally to the Head of Workforce, the Manager, Organisational Training Delivery will be a key member of the FIFA26 Workforce Management team, and work in close collaboration with operational delivery Functional Areas (Departments) within FIFA26, as well as Planning, Integration & Readiness, People & Culture in FIFA Zurich, and other key individuals responsible for delivering a cohesive, consistent, and operationally appropriate training programme for both the FIFA Club World Cup 2025 and FIFA World Cup 26.

THE POSITION
The main responsibilities and oversights of the Manager, Organisational Training Delivery for the FIFA World Cup 26™ include:

Training Coordination and Project Management:

• Develop and implement a comprehensive training plan that aligns with tournament deliverables/objectives and Functional Area (Department) requirements.
• Coordinate with department heads, trainers/training providers, and other stakeholders to assess and define the training needs strategy across all three countries (Canada/Mexico/United States).
• Establish a coordinated and, where applicable, integrated training journey for the event, across multiple client groups from planning and development to execution and evaluation.
• In collaboration with FA/Dept Leads training delivery mechanisms for whole client group training sessions and support/provide guidance to Functional Areas on appropriate training schedules, venues, and resources to ensure timely and effective delivery of training programs.
• Ensure training programs are consistent, culturally appropriate, and tailored to meet the specific needs of different regions (US, Canada, and Mexico).
• Manage the creation and distribution of template training materials, including accessibility considerations, such as multiple languages.
• Track and report on the progress of training initiatives, managing any changes, delays, or risks.
• Ensure alignment with the event's objectives, ensuring that efficient and effective training delivery supports the overall success of the Tournament being delivered

Stakeholder Management:

• Collaborate with internal teams (Workforce, Planning & Integration, Volunteer Management, HR, Operations, Security, Technology, etc.), external vendors, and consultants to facilitate consistent training delivery.
• Serve as the primary point of contact for all organisation-wide training-related planning, inquiries and concerns.
• Regularly communicate with leadership to provide updates on the progress of training initiatives and address any challenges.

Monitoring and Evaluation:

• In collaboration with Head of Workforce, oversee budget requirements for organisational wide training initiatives, ensuring efficiencies are kept at front of mind.
• Work in close collaboration with Planning & Integration to create tools that support the effective evaluation of training programs through feedback, assessments, and performance metrics.
• Adjust training plans and methods based on feedback from trainees and trainers to ensure continuous improvement from one Tournament to the next.
• Prepare detailed reports on training outcomes, including participant performance, satisfaction, and areas for improvement.

YOUR PROFILE
Education & Qualifications

• Bachelor's degree in Business, Human Resources, Education, or a related field.
• Proven experience managing Training or Learning and Development projects across multiple countries or regions (US, Canada, and Mexico) is highly desirable.
• Certification in training Design and Delivery or Project Management (e.g., PMP, Agile) is a plus.
• Ability to work independently and collaboratively in a fast-paced, cross-cultural environment.
• Excellent communication and interpersonal skills to interact with diverse teams and stakeholders.
• Demonstrated ability to effectively balance stakeholder expectations with appropriate delivery requirements; unafraid to push back on deliverables that do not fit within these parametres.

Work Experience

• 5 years of experience designing and delivering Training/Learning and Development programmes in a fast-paced environment
• Demonstrated experience of utilising strong organizational skills and attention to detail to switch from strategic to detailed planning
• Significant experience designing and delivering Training/L&D programmes within the Sporting Industry/large-scale events.

Languages

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
• Experience with learning management systems (LMS) and other training software tools is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (e.g., WeTrack, Monday.com).