Manager Consumer Excellence

Key Responsibilities:

• Support the EMC Sr.Retail Consumer Excellence Manager to deliver on large scale strategic projects and operational consistencies across EMC Countries.
• Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
• Complete pre-project analysis, capturing current processes and practices across EMC countries and seek out existing best in class resources from Global and other markets.
• Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.
• To lead & support on key retail initiatives & projects across EMC Stores.
• Gain feedback and buy in from EMC countries and key stakeholders on policy/project drafts to ensure end product is understood and supported.
• Track progress of ongoing initiatives.
• Work closely with Local Operations on KPI opportunities and initiative needs to help achieve top line success.
• Drive a culture of sharing and adopting global best practices across all EMC countries.
• Act as a single point of contact for retail initiatives and best practices across EMC and work closely with the Country Retail Consumer Excellence specialists for each excellence project.
• Drive a consistent rewards and recognition culture across EMC via initiative enhancements and reporting. Collaborating with EM Hub on
• Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
• Conduct frequent trade zone visits across all assigned EMC countries.

Knowledge, Skills and Abilities:

• Minimum of 5 years' experience in the sales across Retail and Wholesale (in international companies), with an operational background and experience.

• Strong leadership & management skills [diverse teams], with a minimum of 2 years' experience of leading diverse teams and promote collaboration.
• Structured, organized and with strong ability to prioritize.
• Drive integrity and compliance to ensure sustainability.
• Drive excellence on execution and a customer centric approach to build a sustainable business.
• Expert understanding of local Markets' consumers, accounts environment.
• Excellent communication skills including impactful presentation skills, influencing, negotiating and change management.
• Strong analytical skills and attention to detail.
• Advanced numeracy and literacy, with good IT skills (MS Office: Word, Outlook, Excel, PowerPoint).
• Fluency in English and Russian.

Requisite Education and Experience / Minimum Qualifications:

• University degree in business with marketing and sales focus

We offer:

• Official employment in accordance with the Labour Code of Kazakhstan.
• Fixed salary + annual bonus.
• Hybrid work schedule (remote format/work from the office).
• Flexible working hours (from 8-10:00 to 17-19:00).
• Medical insurance.
• Partial meal compensation.
• 40% discount on company products.
• Corporate development programs (career opportunities in various departments of the company, including relocation to other countries).