Manager Collections & Credit

Purpose & Overall Relevance for the Organization:

adidas GBS delivers high quality services for Finance and Accounting. In Bogot we are opening a new GBS center with the aim of serving the LAM countries in several processes.

Credit and Collections are responsible for performing daily activities such as Dunning and Collection, Dispute management and Credit Management. The team deliver all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects. General functional expert with responsibility for processes and the delivery of services with his/her team

Key Responsibilities:

• Ensure team's management including coaching, training, motivation and performance appraisal guidance, including the management and development of the team
• Responsible for the credit, customer billing, cash applications, collections & dispute management processes, customer & Price Data Management
• Drive continuous improvement in the O2C team by introducing Lean principles and developing team members
• Project manage the implementation of technology solutions
• Manage customer relationship, which includes problem resolution and root cause analysis
• Manage the relationship and support requests from partner Finance departments and other stakeholders in the business
• Facilitate review of the accounts receivable position of the customer to sales and finance teams
• Act as escalation point for the process related issues
• Work with relevant stakeholders and provide the O2C GPO with recommendations pertaining to O2C technology and process improvements
• Manage the process and improvement focused projects for O2C
• Establish and maintain strong financial controls over the work performed

Key Relationships:

• Finance Team
• Process Owners
• IT & Corporate Solutions
• Sales Team
• Customer Service
• Portfolio of Customers

Knowledge, Skills and Abilities:

Solid knowledge of Order to Cash related functions  

Ability to read, write and communicate in English and Spanish in a business setting 

Ability to work independently

Ability to pay close attention to detail

Solid interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety functions

Problem solving and analytical skills

Hands-on attitude

Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious

Good communication skills / good team player, and strong stakeholder management skills

Experience in managing a team

Requisite Education and Experience / Minimum Qualifications:

• BA degree in Accounting, Finance or Economics
• Minimum of 5 years of relevant experience in End-to-End processes specifically for Credit and Collections activities
• Experience with process improvement and root cause analysis
• Proven work experience in people management/ demonstrated ability to manage a medium-sized team
• Experience in Shared Service environment is considered a plus