Manager, Accreditation Operations, FIFA World Cup 2026

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. 

Reporting organisationally to the Senior Manager Accreditation Operations, the Manager Accreditation Operations will be a key member of the FIFA26 Accreditation team, and work in close collaboration with the FIFA Zurich Accreditation department (consisting of team members from across the world including Swiss-German, German, Russian and Dutch backgrounds) responsible for delivering the FWC26 Accreditation operations.   
 
The main responsibilities and oversights of the Manager Accreditation Operations for the FIFA World Cup 26™ include:   

• Work as part of a dedicated team of Accreditation Operations Managers, Venue Accreditation Operations Managers and Site Accreditation staff. 
• Assist with the Development and implementation of accreditation policies and procedures in order to set rules that establish boundaries, limits, zones or fully describe the operations and/or services. 
• Assist with the layout plan of accreditation facilities in accordance with FIFA Zurich Accreditation. 
• Help plan and assure delivery of fully equipped Accreditation Centres (overlay, technology, power, lighting, FF&E) as per requirements and timelines. 
• Develop requirements, tender, select and manage suppliers for Accreditation consumables according to FIFA26 Inc. standards and timelines. 
• Coordinate with and support the Access Management Department with regard to accreditation access control, including access control system testing. 
• Coordinate the Accreditation volunteers planning (numbers per shift, per facility, services). 
• Supervise all the Accreditation Centres’ operations. 
• Supervise accreditation card printing & distribution. 
• Manage the accreditation consumable stock management for all accreditation facilities. 

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor’s degree or equivalent. 
• If experience is compensating, lower degree is welcome to apply. 
• Football (soccer) accreditation knowledge. 
• FIFA accreditation knowledge is a plus.  
• Effective interpersonal communication, influencing and negotiation skills. 
• Absolute attention to detail. 
• Strong problem solving and analytical skills. 
• Good judgement, superb integrity, maturity, and fairness in dealing with people. 

Work Experience

• 2 or more years of experience in event accreditation. 
• Single-sport, multi-venue event experience. 
• Experience in leading a multi-cultural team as well as communicating within a multi-cultural organization. 
• Experience in working across different time zones. 
• Experience in and being comfortable with working in multi-lingual environments.  

Languages

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
• Proficient in 3D modelling applications is a plus.  
• Experience with Accreditation Systems is a plus.