Lounge Manager Global Sporting Event Italian English Speaking

The Lounge Manager is responsible for working closely with the hotel, restaurant and venues in order to manage the programme delivery alongside the Programme Manager. This is a contracts role from the 16th to the 23rd of Feb 2026. We are only able to consider candidates based in Milan.

Key Responsibilities:

• Develop a clear understanding of the daily programme schedule and content

• Build strong working relationships with the venue staff to ensure a solid understanding of iLUKA’ s requirements

• Support the Manager, F&B and Lounge in managing the hospitality team onsite and all elements of F&B within the programme

• Work collaboratively with the Manager, F&B and Lounge and iLUKA’ s Overlay Team to ensure all hospitality spaces are presented immaculately at all times

• Develop event running schedules with the Manager, F&B and Lounge for all relevant venues

• Design and manage effective people-flow systems at each venue with the Manager, F&B and Lounge

• Review and understand all F&B procedures for dealing with all possible circumstances, including additional guests, changes to table plans and schedule changes

• Liaise with all relevant venue teams and work with the Manager, F&B and Lounge to manage on site quality control of all F&B elements, ensuring guests receive a high level of service at all times

• Liaise with venue teams to ensure all relevant Health & Safety policies are implemented and adhered to

• Liaise with operational teams to develop communications plans and procedures for advancing and hosting/staffing at each venue

• Liaise with Guest Communications Team to ensure each lounge, venue & restaurant is prepared for guest numbers and any special requirements

• Daily reconciliation of guest attendance at each venue

This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge and Expertise:

• Fluent in English and Italian

• Excellent organisational skills

• Quality service orientated with a “Can Do” attitude

• Food & Beverage experience

• Previous experience of Event Hospitality

• Strong time management skills with ability to meet strict deadlines

• Excellent client and supplier liaison skills

• Methodical, accurate and an eye for detail

• Advanced computer skills especially in Excel and PowerPoint

• Ability to multi-task and meet strict deadlines

• Flexible approach to working hours and ability to adapt to a dynamic environment

• High Level understanding of what constitutes excellent customer service

• Able to build rapport at all levels

• Proactive, positive approach to all tasks and a high degree of reliability

• Ability to work in a calm, professional manner

Attributes:

• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment

• Flexible, enthusiastic, confident, outgoing

• Willing to roll sleeves up and get involved

• Passionate about sport, hospitality and delivery

• Able to work in a calm, kind and professional manner in a pressured environment

• Ability to prioritise a demanding workload