International Travel Documents Claims Specialist (Paris - France)

MISSIONS AND RESPONSIBILITIES:

INSURANCE & CUSTOMS CLAIMS

• Manage customs and insurance claims related to CPD documents, from analysis and coordination through to resolution and formal closure.
• Liaise with insurers, underwriters, FIA member clubs, and customs authorities to verify claim validity and support effective resolution.
• Support the reduction of outstanding or uncleared customs claims, helping to protect the financial sustainability of the CPD network for member clubs.
• Prepare claims reports and management summaries for the Head of Tourism Services and senior stakeholders.

CUSTOMS & TRAVEL DOCUMENT EXPERTISE

• Develop and maintain strong knowledge of international customs documentation frameworks, including CPD, ATA Carnet, TIR Carnet, and related conventions.
• Provide guidance to FIA member clubs and internal stakeholders on customs formalities, border-crossing regulations, and vehicle documentation requirements.
• Monitor regulatory developments and assess their impact on FIA travel document programmes.
• Support dispute resolution in cases of customs non-compliance, coordinating with customs authorities and legal counsel where required.

MEMBER CLUB RELATIONS & OPERATIONAL SUPPORT

• Act as a trusted operational contact for FIA member clubs on CPD, IDP, customs, and insurance-related matters.
• Maintain regular contact with clubs to understand operational challenges and provide practical solutions.
• Support CPD operations when needed, including order processing, documentation follow-up, invoicing coordination, and training activities.
• Work in a small and lean team environment, with a hands-on and collaborative mindset.

STRATEGIC CONTRIBUTION

• Contribute to the continuous improvement and strategic development of FIA Tourism Services.
• Provide operational and regulatory input to support the evolution of FIA travel document services and member support.
• Carry out additional assignments within the scope of the role as directed by the Head of Tourism Services.
  
  

PROFILE:

• Bachelor’s degree or equivalent in law, international trade, insurance, business administration, or a related field.
• Minimum 5 years of relevant professional experience, ideally in international insurance claims, customs bonds, transport, or international trade insurance.
• Strong understanding of insurance claims handling, with the ability to analyse complex claims files and challenge invalid claims when appropriate.
• Knowledge of international customs regulations and travel documentation frameworks is an asset; specific CPD training will be provided.
• Strong negotiation, analytical, and problem-solving skills.
• Resilient and diplomatic, with the ability to manage demanding stakeholders across cultures and jurisdictions.
• Arabic and English, written and spoken, are mandatory; French or another language is an advantage.
• Proficiency in Microsoft Office; experience with claims management or document tracking systems is an asset.
  
  

Deadline to apply: May 28th, 2026

If you are interested in this position, please send your CV and relevant documents in PDF format.

The FIA is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates.