Hospitality Operations Coordinator

An exciting opportunity has arisen within The FA's Experiences By Wembley team for a motivated, proactive Hospitality Operations Coordinator who's ready to help elevate unforgettable matchday and event experiences. 

In this entry‑level role, you will provide operational and administrative support to the Hospitality Operations team, contributing to the effective delivery of all Experiences by Wembley Stadium events. The role supports planning, coordination, and delivery to ensure high standards are achieved across hospitality operations.

This is a full‑time role with additional flexibility required to support event days.

What will you be doing?

• Provide administrative and operational support for all Experiences by Wembley Stadium events, assisting the Hospitality Operations team in maintaining required standards.
• Support event preparation, ensuring all documentation and operational information is correct.
• Monitor and maintain inventory for fixtures and fittings across hospitality spaces, escalating requirements where appropriate.
• Support the preparation, printing, and distribution of accreditation for wider Experiences by Wembley Stadium team.
• Deputise for the Hospitality Operations team as and when required.
• Raise invoice requests, purchase orders, and liaise with the Hospitality Operations team and finance regarding budgets.
• Assisting with the Experiences by Wembley Stadium Member Event programme where required
• Arrange meetings and take minutes/notes where appropriate and distribute accordingly.
• Execute additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.

What are we looking for?

Essential for the role:

• Experience in administration and coordination.

• Extensive experience with Microsoft Office applications.

• Strong attention to detail.

• Ability to manage and prioritise multiple projects at the same time.

Beneficial to have:

• Experience working in a stadium or venue environment.

• Background in mass catering or hospitality (e.g., hotels).

• Familiarity with Proactis.

• Understanding of Audience View.

• Experience coordinating events, either professionally or in a volunteer capacity.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greater flexibility.

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. 

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.