Head Of Safer Gambling

Why Join DAZN? 

At DAZN, we’re changing the way the world engages with sport and entertainment — and that includes how we protect and support our customers. As part of DAZN Bet, our Safer Gambling team ensures players can enjoy our products responsibly, safely, and with confidence. 

As Head of Safer Gambling, you’ll play a pivotal role in delivering a fun, safe, and enjoyable player experience across multiple markets. Reporting to the Director of Operations, you’ll lead a multi-level team of Safer Gambling Managers, Team Leaders, and Agents, ensuring our approach to player protection is proactive, compliant, and always evolving with regulatory change. 

This is an opportunity to influence strategy, shape policies across several key jurisdictions, and lead a function that sits at the heart of how we build trust with our players. 

The Role 

You’ll lead the Safer Gambling function across Great Britain, Spain, Germany, Canada, Austria, Ireland, and other global markets. Working in a dynamic and highly regulated environment, you’ll ensure your team effectively identifies, manages, and mitigates risk, while continuously enhancing the tools, systems, and processes that underpin DAZN Bet’s player protection framework. 

Your expertise will guide the team through all three key phases of safer gambling: identifying harm using clear indicators; acting to minimise potential harm through timely and proportionate intervention; and evaluating the effectiveness of these actions to determine if further steps are needed. 

You’ll work cross-functionally with Compliance, Product, Operations, and Commercial teams to ensure safer gambling principles are embedded into everything we do — from how we design products to how we communicate with customers. You’ll also play an active role in shaping policy, contributing to a culture of accountability, continuous improvement, and care. 

Department

15-991 - Product

Employment Type

Full Time

Location

Gibraltar - Gibraltar

Workplace type

Hybrid

What You’ll Be Doing:

• Lead the Safer Gambling function across multiple territories — including Great Britain, Spain, Germany, Canada, Austria, and Ireland — ensuring consistent, compliant, and high-quality delivery. 
• Manage, coach, and develop a team of Safer Gambling Managers, Team Leaders, and Agents, building capability and fostering a culture of continuous improvement. 
• Act as the senior escalation point for complex or high-risk cases, working closely with Compliance, Legal, and Operations to deliver balanced and effective outcomes. 
• Oversee the identification of potential harm, ensure timely and proportionate intervention, and evaluate the effectiveness of actions taken. 
• Shape and maintain policies, processes, and procedures across all markets, ensuring they meet local regulatory requirements and reflect best practice in player protection. 
• Partner with Product, Commercial, and Operational teams (including Fraud, AML, Payments, and Customer Service) to embed safer gambling principles across the business and deliver a joined-up customer experience. 
• Drive the use of technology and tools that support the monitoring, detection, and management of risk, ensuring the function operates efficiently and proactively. 
• Deliver clear, consistent reporting of KPIs and management information to senior leadership, identifying trends, gaps, and opportunities for improvement. 

What You’ll Bring:

• Minimum 3 years’ experience in a Safer Gambling management role. 
• Deep understanding of Safer Gambling regulations and best practices; multi-jurisdictional experience preferred. 
• Strong knowledge of UK Great British Gambling Commission requirements and player protection frameworks. Experience of requirements in other territories is also highly desirable. 
• Excellent leadership skills with experience managing multi-level operational teams. 
• High attention to detail and strong organisational ability. 
• Excellent written and verbal communication skills, with the ability to represent the function internally and externally. 
• Experience collaborating with cross-functional teams (e.g. Compliance, AML, Product, Operations). 
• Technical awareness and the ability to identify and deliver system and process improvements. 
• Ability to work under pressure and adapt to changing priorities in a fast-paced environment. 
• A collaborative, pragmatic mindset and commitment to delivering high-quality outcomes. 

Benefits

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.