General Duties Assistant

General Duties Assistant
Location: Old Trafford Stadium
 

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. 
  
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Purpose:

As a General Duties Assistant, you will play a vital role in maintaining the highest standards across the stadium estate. This hands-on position combines cleaning, and general maintenance to help ensure that all areas are presented to elite professional standards.

The Role:

Key Responsibilities:

• Carry out daily cleaning and maintenance of key areas including offices, changing rooms, gyms, and public or staff zones within Old Trafford and associated training facilities.
• Assist with fixture and training day operations, including pre- and post-session cleaning and preparation.
• Undertake housekeeping duties in storage spaces and garages, maintaining clean and organized workspaces.
• Undertake BICS (Cleaning Proficiency Certificate)
• Ability to understand and follow laid down cleaning schedules/specifications.
• Work methodically and efficiently to meet work productivity targets 
• Identify and report maintenance issues or damages to your supervisor promptly.
• Always uphold health & safety and COSHH standards.
• Deliver excellent customer service to all internal departments and visiting staff.
• Work flexibly, including early mornings, evenings, weekends, and match days, as required by the football schedule.

The Person:

Skills & Experience:

Essential

• Demonstrates initiative, energy, and a positive mindset. Takes ownership of tasks and is committed to 
delivering high-quality work without constant supervision. Proactively identifies opportunities to improve 
workspaces and support the team.
• Willing to work variable hours including early mornings, evenings, weekends, and match days to support the dynamic demands of a world-class sporting environment.
• Demonstrates a strong understanding of health & safety protocols, including manual handling and COSHH, and always adheres to them.
• Maintains a high standard of cleanliness, organization, and attention to detail in all areas of responsibility.
• Works collaboratively with colleagues across departments, fostering a supportive and productive working  environment.
• Able to communicate clearly, professionally, and respectfully with staff, visitors, and contractors.
• Always Represents Manchester United with professionalism and courtesy, ensuring that facilities are presented to the highest standards for staff, players, and guests.
• Capable of lifting and moving heavy equipment and materials safely as required by the role.
• Able to plan tasks effectively, follow procedures, and maintain accurate records when needed (e.g., HAVs 
monitoring).

Desirable

• Background in cleaning, maintenance, or general facilities support in a professional or commercial setting.
• Valid UK driving licence, helpful for transport between Old Trafford and other club properties.
• Understanding of sustainable practices in property and facilities management.
• Background in a customer-facing role, with a proven track record of delivering excellent service.
• Understanding of or experience in monitoring hand-arm vibration exposure.
• Full training will be provided upon commencement of employment

What We Offer: 
At Manchester United, we recognize that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You: 

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds. 
  
Ready to Join Us? 

If this sounds like the perfect role for you, please submit your application by Monday 14th July

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. 

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. 
 
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.