Fraud Agent

Fraud Agent

Hourly Rate: $29.00
Shifts Available (subject to change):

Friday–Tuesday | 11:30 AM – 8:00 PM

Thursday–Monday | 8:30 AM – 5:00 PM

About the Role

As a Fraud Agent at Fanatics Betting & Gaming, you’ll play a critical role in safeguarding our platform and ensuring our customers experience world-class service every step of the way. You’ll serve as the frontline defense against fraudulent activity, proactively identifying risks, escalating issues, and collaborating across teams to protect the integrity of our systems and fans.

This role demands someone who is curious, diligent, and solutions-driven — someone who takes ownership of the customer experience and leads with integrity. In a dynamic and evolving industry, we’re looking for individuals who embrace teamwork, think critically, and consistently act with trustworthiness and accountability.

What You’ll Do

Monitor and analyze withdrawals and account activity to identify and flag potentially fraudulent behavior

Take swift action to mitigate risk and financial loss

Use industry-leading tools and alerts to detect patterns of fraud

Handle high-risk escalations in partnership with Customer Support, RegOps, and VIP teams

Ensure full compliance with anti-money laundering (AML) regulations, KYC standards, and gaming laws

Serve as a frontline representative of Fanatics — responding to customer concerns via email, chat, and phone

Partner closely with support teams to resolve complex escalations with care and professionalism

What You Bring

2–4 years of experience in fraud detection, risk operations, or AML investigation

Strong understanding of gaming and payment processes, including sports betting and online casino

Analytical mindset and investigative curiosity — you're detail-obsessed and solution-oriented

Proven ability to thrive in a fast-paced, high-growth environment

High standards of trustworthiness, integrity, and discretion when handling sensitive information

Intermediate experience with Salesforce, Google Sheets, and other G Suite tools

Excellent communication skills and a team-first attitude — you collaborate, share, and support

Flexibility to work a hybrid schedule that includes weekends

Ability to obtain and maintain required gaming licenses across multiple jurisdictions

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.