Sales Operations / Order Management Coordinator - Fanatics Collectibles

Fanatics Collectibles is seeking a detail-oriented, proactive, and highly organized Sales Operations / Order Management Coordinator to support its growing business in the China market. This role will play a key part in ensuring operational efficiency and seamless coordination between internal departments and external stakeholders. The ideal candidate will be responsible for handling the end-to-end order management cycle, facilitating communication between teams, and maintaining accurate documentation and records. This position requires strong cross-functional collaboration, excellent organizational skills, and the ability to thrive in a fast-paced and evolving business environment. 

Key Responsibilities

• Collaborate with cross-functional teams including Sales, Pricing, and Logistics to gather necessary inputs and timelines for each new product collection distributed in China.
• Generate, review, and maintain accurate purchase order records between Fanatics Collectibles’ Shanghai entity and North American and International business units.
• Assist the Sales Director in coordinating with our third-party accounting provider to issue accurate sales orders and invoices to Chinese customers, ensuring documentation compliance.
• Act as the central point of contact for all administrative and operational tasks related to sales execution, serving internal teams and external partners alike.
• Ensure accuracy and consistency in order data entry, reporting, and ongoing system usage across the company’s internal business platforms.
• Support sales reporting and ad-hoc analysis to aid in strategic decision-making.
• Monitor and manage sales-related timelines, ensuring all deliverables are met efficiently and effectively.
• Identify opportunities for process improvement and drive enhancements in workflow related to order and sales management.

Qualifications and Experience Required

• Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.
• Minimum of 2–4 years of experience in sales operations, order management, logistics coordination, or a similar role, preferably in a multinational or cross-border environment.
• Proficiency in Microsoft Excel and other Microsoft Office tools; familiarity with business management and ERP software systems is a strong plus.
• Bilingual fluency in Chinese (Mandarin) and English, both written and spoken, is essential.
• Exceptional attention to detail and a high degree of accuracy in administrative tasks and data entry.
• Strong interpersonal and communication skills, with the ability to work collaboratively across time zones and departments.
• Demonstrated ability to prioritize, multitask, and adapt in a dynamic and evolving work environment.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. 

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.