Event Manager (Queen's) - FTC until 31st July 2025

About the Role

The LTA’s vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

The Event Planning and Delivery Team are responsible for delivering the LTA’s programme of events driving visibility and enjoyment to new and existing audiences.

The Event Manager will play a vital role in supporting the delivery of the operational elements of the Queen’s Tennis Tournament, providing support to the team for the successful delivery of these key operational projects. For the first time in 2025, after an absence of 52 years, professional women’s tennis will be returning to The Queen’s Club in the form of a WTA 500 event alongside the existing ATP 500 tournament, so it is an exciting time to be joining the team.

Key Accountabilities

Operational Delivery
• Represent the LTA in external meetings with contractors, local residents and Safety Advisory Group members.
• Management of specific agreed project areas, taking responsibility for end-to-end management of suppliers to include all liaison, quote collation and review, operational planning through to onsite delivery and de-rig, ensuring best value for the LTA, and the most appropriate solution is agreed.
• Ensure all tournament operational requirements are delivered to a high standard and within set timeframes by employing best practice event management approaches.
• One of the key points of contact for the tournament venue, ensuring strong relationships are maintained via good communication and minimal disruption to the site.
• Ensure existing suppliers are challenged to reduce costs wherever possible and manage the sourcing of new suppliers where necessary.
• Responsible for managing designated budgets for the specific operational projects, ensuring that costs are challenged and negotiated with suppliers to deliver savings wherever possible.
• Work closely with the Head of Event Operations to identify improvements (quality and cost), innovation and growth opportunities whilst ensuring that tournament and commercial objectives
are supported and met.
• Ensure that any unexpected expenses are flagged in advance and impact reduced as far as possible via practical problem solving.
• Manage the delivery of health & safety documentation in line with tournament requirements.

Budget
• Responsible for keeping project areas, and team members, updated and on target on a day-to-day basis. Ensure that any unexpected expenses are flagged in advance and impact reduced as far as possible via practical problem solving.
• Manage the post-event reconciliation and accrual process by working closely with the Head of Event Operations and Finance Business Manager.
• Work closely with the wider team to identify budgetary savings, improvements (quality and cost), innovation and growth opportunities whilst ensuring that tournament and commercial objectives are supported and met.

Team Management
•Recruit, induct, and manage FTC team members when required in line with skill and experience capacities and role responsibilities.

Onsite at the Tournament
• Day-to-day management of contract workforce onsite.
• Pre-empt and trouble-shoot problems which arise onsite and deal with last-minute requests from various stakeholders.
• Point of contact for tournament services contractors, dealing with any onsite queries relating to the maintenance of services during the tournament.
• Work closely with the operations team to ensure that the tournament site is presentable and in an appropriate state to be opened to the public each day.
• Constant communication and close contact with event control to ensure all important information is relayed and communicated and all health and safety regulations are adhered to.
• General troubleshooting to ensure the event runs smoothly and any issues are resolved in a timely and cost-effective manner.

General Requirements
• To build, manage, and maintain strong inter-departmental relationships and communication within the organisation and work in partnership with other team members.
• To provide outstanding customer service to tennis stakeholders and visitors, responding quickly with true personal ownership and responsibility in a world class working environment.
• To build, manage and maintain strong relationships with external contacts, suppliers and stakeholders.
• To be an ambassador for the vision of the LTA both internally and externally, communicating and promoting the vision and direction of the LTA with passion.
• To cooperate with measures introduced to ensure there is Equality or Opportunity.
• To comply with all aspects of the LTA’s Health and Safety Policy and arrangements.